NOSC Analyst (overnight) Job at Chenega MIOS SBU in Washington

Overview

Chenega MIOS SBU is seeking a NOSC Analyst (overnight) in Washington, DC. Join a team that supports large-scale government operations by leveraging cutting-edge technology and contribute to enterprise IT monitoring and incident response.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Monitor the Enterprise infrastructure, including applications and services.
• Work within the incident management process and implement best practices.
• Perform initial diagnosis and drive service restoration.
• Engage internal and external support teams for incident resolution.
• Coordinate the resolution of IT-related outages and issues.
• Notify affected customers and track the progression of resolution.
• Provide on-call availability and support a variety of shifts.
• Maintain and update support tickets and documentation.
• Escalate issues as necessary per SOPs.
• Deliver outstanding customer service and follow-up.
• Other duties as assigned.

Qualifications

• Bachelor’s degree with a background in Information Technology (through coursework or extracurricular experience); OR
• High school diploma or GED and a minimum of 4+ years of relevant experience (post-secondary education may be substituted for experience on a year-for-year basis).
• Active CompTIA A+ or higher within 6 months of hire
• Must be a U.S. citizen
• Background check with the ability to obtain Public Trust Clearance

Knowledge, Skills, And Abilities

• Ability to provide rotating site support (24x7) to ensure system issues are identified and resolved, minimizing operational impacts - shift work is required in a high-paced environment.
• Overnight Shift 11 pm to 7 am (Sun - Thur or Tues - Sat)
• Practical experience with Splunk, Dynatrace, SolarWinds, or other infrastructure monitoring platforms.
• Knowledge of network infrastructure, devices, and other IT systems.
• Excellent oral and written communication skills.
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
• Excellent skills in Microsoft Word, Excel, and other Office applications.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it.
• Experience with ServiceNow Incident, Problem, and Change Management (Desired).

Growth, Benefits, and Culture

How you’ll grow: At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. We offer opportunities to sharpen skills through on-the-job learning experiences and formal development programs.

Benefits: We offer a broad range of benefits and a positive, supportive culture that encourages well-being and professional growth.

Corporate citizenship: Chenega MIOS is led by a purpose to make an impact that matters, including education, giving, and volunteerism.

Estimated Salary/Wage: USD $64,200.00/Yr. Up to USD $70,000.00/Yr.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Defense and Space Manufacturing