UMass Memorial Health is hiring: Phlebotomy/Lab Support Coordinator, 40 hours, E

The Lab Support Coordinator greets and receives patients, determines their needs, and directs them appropriately. This role includes performing phlebotomy, blood cultures, and EKGs, managing site operations, ordering supplies, addressing issues, and ensuring efficient workflow in collaboration with the manager/supervisor.

Major Responsibilities:

• Specimen Collection and Handling: Performs venipuncture and capillary collections across all age groups, follows departmental protocols, and maintains a 95% success rate.
• Specimen Receiving and Registration: Receives and redistributes specimens per protocol, prioritizes STAT and critical samples, and registers specimens accurately and efficiently.
• Work Area and Equipment Management: Maintains organized and clean workstations, stocks supplies, and ensures readiness of red buckets and carts.
• Computer and Test Ordering Support: Demonstrates mastery of hospital information systems, orders tests accurately, and consults departments as needed.
• Telephone and Communication Support: Answers and transfers calls courteously and efficiently, ensures phone coverage, and maintains professional communication.
• Test Performance and Capillary Collection: Performs bleeding times, enters results, and is proficient in fingerstick and heel stick techniques.
• Resource Utilization and Flexibility: Adapts to workflow changes, provides coverage as needed, and assists with courier, home draw, and secretarial duties.
• Customer Service and Coordination: Manages daily lab operations, communicates with staff and physicians, and conducts customer satisfaction surveys as needed.
• Staff Support and Training: Assists with scheduling, performance evaluations, covers shifts when needed, and trains new staff.
• Age-Specific Competency: Applies knowledge of growth and development stages to patient care and demonstrates age-appropriate communication and support.

Position Qualifications:

• License/Certification/Education: High School Diploma or equivalent, phlebotomy training, and valid driver's license.
• Experience/Skills: Phlebotomy experience, fluent English communication, and computer/keyboard proficiency.

Physical Demands and Environmental Conditions:

This position requires frequent standing, pushing, pulling, bending, reaching, and performing repetitive movements. It also requires precise motor skills, hearing, and vision. Lifting, carrying, pulling, and pushing weights up to 50 lbs may be required occasionally to frequently.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

UMass Memorial Health is an equal opportunity and affirmative action employer, recognizing the power of a diverse community and encouraging applications from individuals with varied experiences, perspectives, and backgrounds.