Veterinary Receptionist Job at Innovetive Petcare in Atlanta

Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Atlanta, Georgia

Compensation: $16.00 - $18.00 / hour

Description

Vernon Woods Animal Hospital | Just minutes from Atlanta

Are you passionate about pets and people? Do you love working in a fast-paced environment where every day makes a difference? Vernon Woods Animal Hospital is looking for a friendly, organized, and compassionate Full-Time Veterinary Receptionist to join our team in Sandy Springs, Georgia!

We've been a trusted name in veterinary care for over 40 years. As a family-owned, full-service animal hospital, we provide high-quality medical, surgical, diagnostic, and wellness services to dogs, cats, and small mammals. Our team is dedicated, skilled, and deeply committed to providing outstanding care-not just for pets, but for the clients who love them.

At Vernon Woods Animal Hospital, we believe our front desk team sets the tone for each visit. As a veterinary client service representative, you'll play a vital role in making every pet owner feel welcome, informed, and supported.

You'll be more than a receptionist-you'll be a key connection between clients and the medical team, helping us deliver exceptional experiences from start to finish.

What You'll Be Doing:

• Greet clients and pets warmly in person and over the phone
• Answer phones, triage calls, schedule appointments, and manage reminders
• Check clients in and out efficiently while ensuring all necessary paperwork is completed
• Process payments, prepare invoices, and manage financial transactions
• Communicate effectively with clients regarding appointment details, services, and follow-up care
• Maintain accurate and up-to-date medical records and patient files
• Assist with inventory management and product orders for the front desk
• Support the veterinary team with administrative tasks as needed
• Keep the front desk and lobby clean, organized, and welcoming
• Demonstrate empathy and professionalism during emotionally sensitive situations (e.g., euthanasia, emergencies)

What We're Looking For:

We're seeking a dedicated and client-focused individual who:

• Has excellent communication skills, both verbal and written
• Is compassionate, positive, and calm under pressure
• Is comfortable multitasking in a busy environment
• Is computer literate and familiar with appointment software and digital records (experience with veterinary software is a plus)
• Takes initiative and is eager to support the team however needed
• Maintains a professional, polished demeanor and appearance
• Has a genuine love for animals and a strong commitment to client care
• Is reliable, punctual, and detail-oriented
• Can work a flexible schedule including some weekends and holidays

• Previous experience in a veterinary hospital, animal shelter, or medical office setting
• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• Familiarity with veterinary medical terminology and services is a big plus
• Bilingual (English/Spanish) is a plus, but not required

What We Offer:

• Full-time, consistent schedule: An Average of 33-35 hours weekly is guaranteed, with weekends scheduled on rotation.
• Competitive pay, based on experience
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• Continuing education (CE) fund + opportunities for training & growth
• Employee discounts on veterinary services and products
• A supportive, family-owned culture that values your contributions