Lead Medical Secretary Job at Brown University Health in Providence

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SUMMARY: Under direct supervision of the practice manager, coordinates all day to day front office operations that support the delivery of comprehensive health care services and exceptional patient care. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

RESPONSIBILITIES: Coordinates all aspects of patient registration, scheduling, insurance verification, and front desk staff coverage. Promotes continuous quality improvement in patient services and practice workflow. Responsible for front desk work allocation, training and problem resolution. Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients. Collects patient balances, copays, and credit cards at time of service. Reviews lists of patients who need appointments and calls to schedule when due. Verifies demographics and insurance carrier information for every patient. Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations. Works to achieve NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives. Assists patients with Kiosk sign in. Monitors and orders administrative supplies to ensure proper inventory. Complies with OSHA and DOH standards. Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients’ demographic, clinical and financial information. Provides superior customer service and outstanding patient care. Attend meetings/workshops as they relate to current position and office workflows. Performs other miscellaneous job-related duties as assigned.

MINIMUM QUALIFICATIONS: Education and Experience High School Diploma. Associate degree preferred. Certification as a Medical Secretary preferred. Three to five years’ experience working in a medical office setting. Bilingual skills a plus.

Pay Range
$20.55-$33.93

EEO Statement
Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran, or marital status. Brown University Health is a VEVRAA Federal Contractor.

Location:
Brown Health Medical Group Primary Care - 593 Eddy St - Executive Suite Providence, Rhode Island 02903

Work Type
8:30am-5pm

Work Shift
Day

Daily Hours
8 hours

Driving Required
Yes

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Health Care Provider
• Industries: Hospitals and Health Care