Housekeeping Supervisor Job at The Dalmar in Fort Lauderdale

Wurzak Hotel Group is looking for future leaders to join their team as a Housekeeping Supervisor to direct the hotel’s Housekeeping staff to assure that guest rooms and public areas are cleaned to exacting standards at the Dalmar & Element Hotel in downtown Fort Lauderdale, FL.

The Housekeeping Supervisor is responsible for daily supervision of the Housekeeping staff, quality service, guest satisfaction and safety.  Supervises cleaning and assists in administration of Housekeeping services in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.  Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.  Reports any deviations from policies, procedures, brand standards and regulations to management.

Complies with all guest service basics such as uniforms, name tags and proper guest greeting.  Knowledgeable on hotel facilities and services to assist guests as appropriate.  Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.  Impresses guests with quality and timely service in a pleasant and friendly manner.

Essential Functions

• Supervise the Housekeeping staff.  Ensure new associates are equipped with the necessary knowledge and skills to achieve job expectations.
• Evaluate the staff’s job performance and coach and counsel as necessary.  Clearly communicate to associates the standards of performance and their role in contributing to individual and team success.
• Ensure all required training occurs including orientation, safety, fire, alcohol awareness, food handling and blood-borne pathogen.  Ensure staff compliance with internal controls, policies, procedures, standards and regulations.  Insist on a work environment that is free from harassment.
• Perform and supervise the cleaning and inspection of the guest rooms, public areas and back of the house.  Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations.   Ensure proper use of cleaning equipment and supplies.   
• Issue staff cleaning assignments including special requests, areas of concentration and deep cleaning.     
• Ensure maintenance problems are promptly reported to Engineering through proper channels.
• Order supplies and maintain accurate inventory as assigned.  
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into the Lost and Found and respond to inquiries regarding lost items.  
• On time and at work when scheduled and in proper uniform.
• Attend department meetings as scheduled.
• Perform special projects and other responsibilities as assigned.  Participate in task forces and committees as requested.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Comply with all company policies and procedures.
• Practice safe work habits and comply with sanitary, safety, security and emergency procedures. 
• Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
• Check with manager/supervisor before leaving work area for any reason.
• On time and at work when scheduled, and in proper uniform.
• Attend department meetings as scheduled.
• Respond to guest requests, concerns and problems to ensure guest satisfaction. 
• Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
• Any other tasks/duties as requested by management.

Education and Experience

• Six to twelve months of related or equivalent experience is required.
• Requires a working knowledge of the housekeeping aspect of services, policies or operations and general knowledge of the hotel.
• Requires the ability to operate various computer systems.

Our Perks

• Competitive Salary
• Paid Time Off
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development
• Free employee meals and celebratory employee appreciation luncheons!

Who We Are

Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels.  WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.  

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction.  Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.  

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.

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