Festival Foods is hiring: Lead Online Shopper in Onalaska

Join Festival Foods as a Lead Online Shopper. We are a Wisconsin grocer committed to giving back to the communities it serves and providing guests with exceptional service and value.

About Festival Foods: We operate over 40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

Deliver an outstanding online shopping experience as a Lead Online Shopper. You’ll play a key role in creating a seamless and enjoyable online shopping experience for our guests. You’ll lead by example, ensuring that every order is picked with care, accuracy, and efficiency.

Responsibilities

• Lead and support a team - Actively coach, teach, and mentor associates to ensure smooth operations and top-notch guest service.
• Pick, pack, and prepare orders - Select only the freshest and highest-quality products, following guest preferences and notes.
• Manage order fulfillment - Retrieve staged orders quickly upon guest arrival, process payments, and load groceries into vehicles.
• Ensure guest satisfaction - Communicate order updates, offer thoughtful substitutions, and provide a surprise-and-delight experience.
• Keep operations running smoothly - Maintain the organization and cleanliness of Click N Go areas and assist guests with online order inquiries.
• Manage time - Prioritize tasks effectively and adjust quickly to unplanned duties.

Requirements

• High school diploma or equivalent experience
• Strong leadership and mentoring skills
• Excellent verbal and written communication
• Self-starter mindset with the ability to work independently
• Basic proficiency in Microsoft Office (Outlook, Excel, Word)
• A valid liquor license (or willingness to obtain one)

Physical Demands and Work Environment

• Ability to work in varying temperatures such as sales floor, refrigerators, backrooms & coolers
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
• Ability to bend, kneel and stand for extended periods of time
• Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials

Work Schedule

This full-time Lead Online Shopper role offers 38-40 hours per week, with shifts that may include morning shifts, afternoons, evenings, weekends, and holidays.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds.
• Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program, and our EAP (Employee Assistance Program).
• Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement.

Festival Foods is committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates.