Experienced Automotive Call Center Agent Job at Park One of Florida in Winter Pa

Experienced Automotive Call Center Agent

Join to apply for the Experienced Automotive Call Center Agent role at Park One of Florida

The Service BDC Agent position at Lexus of Orlando and Lexus of Winter Park offers a great opportunity for experienced call center agents, particularly those with a background in the automotive industry, to join a respected luxury dealership.

Here’s an overview of the role:

Position: Service BDC Agent - Experienced Automotive Call Center Agent
Location: Winter Park, FL
Company: Lexus of Orlando and Lexus of Winter Park

Key Qualifications:

• Technical Skills: Proficiency in Microsoft Excel
• Team Fit: Dependable, driven team player with a "can-do" attitude
• Skills Required: Excellent communication, organization, and customer service skills
• Language: Bilingual proficiency is a plus

Responsibilities:

• Build strong rapport with guests to secure service appointments and instill confidence in the dealership
• Utilize CRM software to handle reservations and maintain effective follow-up
• Make outbound calls to schedule accessories or equipment installation for vehicle purchases
• Gain in-depth knowledge of products and services
• Provide a world-class experience to every guest
• Flexible availability for day, evening, and weekend shifts (closed Sundays)

Benefits:

• Insurance: BCBS FL Healthcare, dental, vision, life, AD&D, and disability coverage through Allstate
• Retirement & Time Off: 401(k), paid vacations, and holidays (Christmas, Thanksgiving, Labor Day, Memorial Day, July 4th, and New Year's Day)
• Eligibility: Full-time associates only, with specific eligibility requirements

This position is ideal for experienced call center agents who excel in customer interaction, organization, and professionalism, particularly those passionate about working in a luxury automotive environment.

Seniority level: Mid-Senior level
Employment type: Full-time