Ascensus is hiring: Call Center Representative in Town of Florida

Ascensus is the largest independent retirement and Government Savings services provider in the US, helping millions of Americans save for the future. We are looking for client-focused talent who have service as part of their DNA, rather than just part of a job.

We take serving our clients seriously and need individuals who want to learn our business, embrace our core values, and work within a team environment. If you can see every interaction as an opportunity to achieve client satisfaction, we want to talk with you! New/Recent Graduates are encouraged to apply.

As part of our Call Center hiring efforts, we're using a video screening process. To learn more and to help prepare for this, you can visit our website.

The first 4-6 weeks consist of training from 8:00 am to 4:30 pm EST Monday through Friday in office. Note: After training is complete, you remain in the 8am-4:30pm EST shift but will work in a hybrid schedule (Tuesday-Thursday) in office.

Job Responsibilities

The Call Center Representative position is responsible for customer service and processing for account-based employee benefit plans within our service center teams. Service center teams are accountable for servicing Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts.

• Handle requests from participants, financial advisors, and plan administrators seeking information or executing requests on specific accounts, products or plans.
• Provide high quality service to all callers using phone, email or chat.
• Provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes.

Requirements

Associates/Bachelors degree or equivalent experience. 2-3 years of call center or customer service experience preferred.

• Ability and proficiency with Microsoft Office and Excel applications, and claims processing or benefit card systems.
• Ability to handle stressful situations regarding urgent customer needs.
• Advanced proficiency with Excel and database applications, including formatting and formulas.
• Computer proficiency is required.
• Excellent listening, verbal and written skills.
• Detail oriented, flexible, and self-motivated.