IT Systems & Support Specialist Job at Keating Dental Lab in Irvine

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About Us

Keating Dental Lab is a full-service digitally equipped dental laboratory based in Irvine, CA. Known for our commitment to quality, precision, and innovation in dental prosthetics and restorations. As a family-owned and growing company with a strong reputation for customer satisfaction, we are seeking a detail-oriented and experienced individual to join our team.

Job Description

We are seeking a skilled and reliable IT Systems & Support Specialist to join our growing team. In this role, you will provide hands-on support for daily IT operations, troubleshoot hardware and software issues, and manage key systems across the organization—including networking, security, user accounts, marketing tools, and production equipment.

This is a fast-paced, highly varied position ideal for someone who thrives on solving problems, enjoys working across departments, and has a solid foundation in IT infrastructure and user support.

Key Responsibilities:

• Respond to technical support requests via phone, email, and ticketing system
• Troubleshoot PC, network, printer, and server issues across multiple departments
• Monitor and maintain servers (Exchange, Sage, Magic Touch, Elevate, etc.)
• Manage firewall, WiFi networks, ports, and threat protection tools
• Set up and onboard new users (email, login credentials, workstation configuration)
• Support CAD/CAM software (3Shape) and 3D printing systems
• Administer security cameras, including footage retrieval and system updates
• Provide technical support for direct mail systems and marketing software
• Maintain documentation, perform data backups, and ensure compliance with IT policies
• Support custom reports, system upgrades, and special tech projects

Skills/Qualifications:

• 3+ years of experience in IT support, systems administration, or similar role
• Strong knowledge of Windows OS, networking, and IT hardware
• Experience with server maintenance, backup solutions, and endpoint security tools
• Familiarity with office productivity tools and specialized software preferred (e.g., 3Shape, Magic Touch)
• Ability to prioritize tasks, work independently, and support cross-functional teams
• Excellent troubleshooting and communication skills

Keating Dental lab is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, natural origin, disability, protected Veteran status, or any other characteristics protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact the Human Resources Department at our Irvine location.