ISG Technology LLC is hiring: IT Support Specialist II in Oklahoma City

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About ISG Technology

At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades.

Job Summary: The IT Support Specialist II is the first line of troubleshooting issues within client environments. This role ensures the client is notified of issues in a timely manner, analyzes problems, performs troubleshooting, and tracks problems through to resolution while providing an exceptional customer experience that exceeds our competitors.

What You Bring To The Position

• You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company.
• You embrace change and have the resilience required to continually improve yourself.
• You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.
• You have a strong desire to provide customers with optimum technology solutions and exemplary customer service.
• You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.
• You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment.

You Successfully Fulfill The Following Essential Duties And Responsibilities

Organizational Skills:

• Multi-task various user issues effectively and efficiently, while documenting troubleshooting and triage steps so other team members can follow if required.
• Troubleshoot, analyze, and investigate to resolve recurring issues and complex problems.
• Manage and prioritize complex, changing workloads in a challenging technical environment.
• Complete ConnectWise data entry in an accurate and timely manner.
• Meet ISG standards of utilization.

Technical Skills:

• Respond to and troubleshoot unique customer issues.
• Manage tickets based on priority and SLA.
• Acquire and maintain certain technical certifications as assigned and required by ISG.

Customer Service Skills:

• Communication with customers about existing tickets and inform them of the plan to address them.
• Deal with end users / management during times of pressure.

Collaborative Skills:

• Support the Company by completing all other job duties assigned.

Requirements

• High School Diploma or GED required.
• A minimum of 3-5 Years of similar or related experience.
• Working knowledge of networking.
• Working knowledge of systems administration.
• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem-solving abilities under pressure.
• Demonstrated attention to detail with excellent organization and time management skills.
• Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage.

ISG Technology Core Values

• Humor & Fun - We enjoy spending time with each other, collaborating and sharing what makes us unique.
• Lead by Example - Always taking initiative, acting responsibly and demanding excellence from ourselves.
• Resilience - Change is inevitable. We embrace it. And we use it to drive creativity and innovation.
• “Team First” Initiative - Proactively helping one another, taking individual accountability for the success of the whole team.
• Continuous Improvement - Daily improvement matters. Bold ideas move us forward.

Working Conditions

• Prolonged periods of sitting at a desk and working on a computer and phone.
• Work in a general office environment.
• Travel to client and prospect locations with varying conditions.
• You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.