Ovation Workplace Services is hiring: IT Desktop Support Technician in New Brita

Technical Specialist | Expert in US Staffing | VMS/VMO/MSP Program Specialist | Strategic IT Recruitment | Client Relationship Management

Job Summary: Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides break-fix, fault diagnosis and resolution, and fault analysis for the customer’s core operating systems and platforms; also provide support and apply desktop fault resolution for the approved application suite.

Ideal candidate should have relevant 4-5 years’ experience in Windows Desktop support.

Responsibilities

• Provide first/second level contact and problem resolution for customer issues.
• Work with third party vendors to remediate complex AV issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot Windows operating systems (XP, Windows 7–10) and Microsoft Office 2010; support Cisco Jabber and other authorized desktop applications.
• Basic knowledge of Mac operating system to support Apple PC users.
• Install, upgrade, support and troubleshoot printers and computer hardware.
• Perform general preventative maintenance on computers, laptops, printers.
• Perform remedial repairs on desktops, laptops, printers and other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems related to network connectivity and workstation hardware/software.
• Demonstrate broad IT experience with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• Work in a project-based environment requiring flexibility and teamwork; perform other duties as assigned.

Qualifications

• Minimum of 4 years of experience in Desktop Support.
• Experience with Windows 7–10, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, and helpdesk ticketing systems.
• Experience with mobile device management, including iOS and Android devices, enterprise encryption solutions, and Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting, and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities, and meet SLAs.
• Excellent communication, relationship-building, and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting