ServiceNow, Inc.
Senior Linux System Admin - Federal
ServiceNow, Inc., San Diego, California, United States, 92189
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
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Please Note:
This position will include supporting our US Federal customers. This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. The Team
As a key member of the Systems Administration team within Operations Engineering, you will be responsible for the administration and operations of the global cloud infrastructure that runs our SaaS product. What you get to do in this role: Contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud. Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience. Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains. Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members. Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing. Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation. Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures. Troubleshoot database backup and restore failures as well as perform database migrations. Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more. Requirements
The ideal candidate will have expert-level skills and background in systems administration and engineering, understanding of the components of a cloud infrastructure including hardware platforms, OS, applications, databases, networks, web and application servers. 4+ years of experience with Linux (RedHat and/or CentOS) Experience with performance and availability monitoring, analysis, and configuration management platforms (e.g. Nagios/Icinga, Cacti, Ansible, Puppet, cfengine, chef, Splunk, Logstash) is desirable. Familiarity with MySQL, Oracle, MariaDB, or similar technologies; proficiency preferred Expert-level skills and experience with service troubleshooting in a production environment covering web front-end, Systems, Databases and Networks. Familiarity with Networking Technologies such as routing, switching and load balancing. F5 and NGINX experience is ideal. Understanding of ITIL v3 framework and how it applies to incidents, problems and change. Candidate must have good communication skills and work well in a collaborative team environment. ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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This position will include supporting our US Federal customers. This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. The Team
As a key member of the Systems Administration team within Operations Engineering, you will be responsible for the administration and operations of the global cloud infrastructure that runs our SaaS product. What you get to do in this role: Contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud. Develop tools in Python, bash, and JavaScript to replace manual work and improve customer maintenance experience. Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains. Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members. Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing. Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation. Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures. Troubleshoot database backup and restore failures as well as perform database migrations. Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more. Requirements
The ideal candidate will have expert-level skills and background in systems administration and engineering, understanding of the components of a cloud infrastructure including hardware platforms, OS, applications, databases, networks, web and application servers. 4+ years of experience with Linux (RedHat and/or CentOS) Experience with performance and availability monitoring, analysis, and configuration management platforms (e.g. Nagios/Icinga, Cacti, Ansible, Puppet, cfengine, chef, Splunk, Logstash) is desirable. Familiarity with MySQL, Oracle, MariaDB, or similar technologies; proficiency preferred Expert-level skills and experience with service troubleshooting in a production environment covering web front-end, Systems, Databases and Networks. Familiarity with Networking Technologies such as routing, switching and load balancing. F5 and NGINX experience is ideal. Understanding of ITIL v3 framework and how it applies to incidents, problems and change. Candidate must have good communication skills and work well in a collaborative team environment. ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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