Information Center Loan Specialist I, Remote (MA, NH, GA only), Full Time

Schedule : M-F, 9:45am-6:45pm, Sat 9:45am-6:45pm What You'll Do : Provide Service Excellence to members during all aspects of the loan origination process for Consumer Loans and Mortgages, as required. This includes answering general questions regarding loans in process, taking and processing applications, as well as answering general questions related to loans and the loan process. Responsibilities include: Answer inbound phone calls in a high-volume contact center. Efficiently assist members with inquiries about DCU loan products, the application process and other calls related to loan questions. Proficiently originate and process consumer loan applications for automobiles, personal loans, and credit cards. Review credit reports and determine loan eligibility through automated underwriting and/or Loan Officer review. Review required applicant documentation including income verification, purchase agreements etc. Adhere to borrower/lender compliance requirements and DCU's internal policies and procedures. Complete required trainings on compliance, DCU products/services and lending guidelines. Support DCU's Success Sharing Goals by referring and cross selling other DCU products and services. Achieve job expectations for schedule adherence, call efficiency, sales goals and other metrics. Become registered through the Nationwide Multistate Licensing System to obtain Mortgage Loan Originator licensing. Answer general questions for and originate Mortgage and Home Equity applications. Participate in performance development by being receptive to constructive coaching feedback from Assistant Managers, Performance Leads and Senior Specialists Foster teamwork and strive to strengthen relationships between the Information Center Staff and staff in DCU's support departments. Accurately process transactions, file maintenance and all other member requests. Make process improvement recommendations in an effort to improve the efficiency of operations in the Information Center and/or other areas of the Credit Unions. What You'll Need : High School diploma or equivalent 6 months prior contact center or 6 months lending experience required Excellent communication and phone etiquette. Proficient computer skills and ability to learn new software. Strong troubleshooting, multitasking, organizational, and time management abilities. What We Do : DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares. DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Expected Pay Range: $21.50 - $24.10/hour DCU is an equal opportunity employer/protected veterans/individuals with disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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