Peraton
Peraton is seeking an experienced
Tier 2 Technical Support Representative
to provide advanced on-site technical support services, including direct interaction with executive-level staff and office leadership. Program Overview : Provide the US Senate with acquisition and IT support services for workstation and server hardware, operating system software and application system software, while also providing help desk service support services and on-site maintenance and support for the U.S. Senate in Washington, D.C. and 400 state offices for Senate members, committees, leadership and officers About The Role : The
Tier 2 Technical Support Representative
will provide professional, high-level technical support to executive customers and management, particularly in urgent or emergency situations. Location : Onsite in Washington, D.C. Shift Schedule : 8:00 AM and 6:30 PM (EST) on Mondays through Friday (Except holidays observes by the House) Day to Day Roles and Responsibilities : Provide professional, high-level technical support to executive customers and management, particularly in urgent or emergency situations. Deliver on-site support for mobile devices, hardware installation, software configuration, and troubleshooting. Assist House offices in installing, configuring, and using House-supported software and applications. Decommission devices by wiping Macs, iPhones and iPads. Contribute to the development of user-facing documentation and installation guides. Maintain and expand a comprehensive knowledge base of commonly used software, hardware, and accessories. Offer consulting services to House offices on best practices, system usage, and technology recommendations. Act as an escalation point for resolving complex end-user issues requiring advanced technical expertise. Perform user data migration tasks upon request, ensuring data integrity and security. Create and deploy system images for computers and laptops to streamline setup and deployment processes. Perform mobile device and endpoint management console support. Configure workstations to meet user requirements, including profile setup, printer configuration, dual monitor setups, and other peripheral installations as needed. Use PowerShell and Power BI to create custom reports as needed. Use PowerShell to automate maintenance processes as needed. Additional Expectations : Collaborate effectively with cross-functional teams and external vendors to resolve hardware and software issues. Demonstrate flexibility and responsiveness in a fast-paced, customer-focused environment. Perform other official duties as assigned. Qualifications : High School Diploma and 5 years of experience. U.S. Citizenship is required with the ability to obtain a Public Trust. Proven ability to configure and troubleshoot commercial off-the-shelf (COTS) hardware and software. Intermediate to advanced experience working with Windows, macOS, iOS, and Android operating systems. Working knowledge of physical, network, and application layers, with the ability to utilize TCP/IP tools and protocol commands for troubleshooting. Strong communication and customer service skills, with a professional demeanor in support of executive-level users and management. Ability to work efficiently in fast-paced environments and meet strict deadlines. Preferred Qualifications : CompTIA certifications such as A+, Network+, or Security+. Microsoft 365 Certification. ITIL Foundation Certification. Degree in Information Technology or a related discipline. Other relevant industry-recognized IT certifications. SCA / Union / Intern Rate or Range : Target Salary Range: $51,000 - $82,000. EEO : Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
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Tier 2 Technical Support Representative
to provide advanced on-site technical support services, including direct interaction with executive-level staff and office leadership. Program Overview : Provide the US Senate with acquisition and IT support services for workstation and server hardware, operating system software and application system software, while also providing help desk service support services and on-site maintenance and support for the U.S. Senate in Washington, D.C. and 400 state offices for Senate members, committees, leadership and officers About The Role : The
Tier 2 Technical Support Representative
will provide professional, high-level technical support to executive customers and management, particularly in urgent or emergency situations. Location : Onsite in Washington, D.C. Shift Schedule : 8:00 AM and 6:30 PM (EST) on Mondays through Friday (Except holidays observes by the House) Day to Day Roles and Responsibilities : Provide professional, high-level technical support to executive customers and management, particularly in urgent or emergency situations. Deliver on-site support for mobile devices, hardware installation, software configuration, and troubleshooting. Assist House offices in installing, configuring, and using House-supported software and applications. Decommission devices by wiping Macs, iPhones and iPads. Contribute to the development of user-facing documentation and installation guides. Maintain and expand a comprehensive knowledge base of commonly used software, hardware, and accessories. Offer consulting services to House offices on best practices, system usage, and technology recommendations. Act as an escalation point for resolving complex end-user issues requiring advanced technical expertise. Perform user data migration tasks upon request, ensuring data integrity and security. Create and deploy system images for computers and laptops to streamline setup and deployment processes. Perform mobile device and endpoint management console support. Configure workstations to meet user requirements, including profile setup, printer configuration, dual monitor setups, and other peripheral installations as needed. Use PowerShell and Power BI to create custom reports as needed. Use PowerShell to automate maintenance processes as needed. Additional Expectations : Collaborate effectively with cross-functional teams and external vendors to resolve hardware and software issues. Demonstrate flexibility and responsiveness in a fast-paced, customer-focused environment. Perform other official duties as assigned. Qualifications : High School Diploma and 5 years of experience. U.S. Citizenship is required with the ability to obtain a Public Trust. Proven ability to configure and troubleshoot commercial off-the-shelf (COTS) hardware and software. Intermediate to advanced experience working with Windows, macOS, iOS, and Android operating systems. Working knowledge of physical, network, and application layers, with the ability to utilize TCP/IP tools and protocol commands for troubleshooting. Strong communication and customer service skills, with a professional demeanor in support of executive-level users and management. Ability to work efficiently in fast-paced environments and meet strict deadlines. Preferred Qualifications : CompTIA certifications such as A+, Network+, or Security+. Microsoft 365 Certification. ITIL Foundation Certification. Degree in Information Technology or a related discipline. Other relevant industry-recognized IT certifications. SCA / Union / Intern Rate or Range : Target Salary Range: $51,000 - $82,000. EEO : Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
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