Baltimore County Public Library
Chief Public Services Officer
Baltimore County Public Library, Towson, Maryland, United States, 21286
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Chief Public Services Officer
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Baltimore County Public Library At BCPL, staff members have the opportunity to enrich individual lives and build strong communities by delivering exceptional customer experiences, establishing meaningful partnerships, and creating innovative learning spaces. We seek enthusiastic, open-minded, self-motivated individuals who can work well independently and with others. BCPL circulates over 10 million items and provides library services through its 19 branches, 4 mobile library vehicles, and an extensive outreach network. Schedule : This is a full-time position working 40 hours a week. All library administrative staff may be required to work evenings, Saturdays, and Sundays throughout the year as part of the normal work schedule. Job Summary : The Chief Public Services Officer (CPSO) is a key member of the executive leadership team at the Baltimore County Public Library (BCPL), responsible for leading the strategic direction and operational excellence of all public-facing services across the library system. Reporting directly to the CEO, the CPSO plays a pivotal role in advancing BCPL's mission to provide accessible, innovative, and community-driven library services. The CPSO provides strategic guidance and leadership for 19 branch libraries, safety and security, as well as direct oversight of the Customer Support Services, Collections Development, and Cataloging and Processing departments. The CPSO collaborates with executive peers to ensure a seamless, systemwide service delivery and bold, future-focused library experience for Baltimore County residents. Core Competencies and Key Responsibilities Operational Leadership: Leads with a focus on outcomes, proactively identifying and implementing solutions that improve performance and efficiency. Anticipates operational challenges and communicates proposed solutions to the CEO. Ensures the seamless day-to-day branch operations and excellent customer service delivery systemwide. Develops and implements a comprehensive safety and security strategy aligned with the library's mission and public service mandate. Ensures the community has access to a diverse and balanced library collection that supports its informational, educational, and recreational needs. Strategic Leadership Serves as a strategic partner to the CEO and other Chief Officers, contributing insights and technical expertise to major decisions. Implements systemwide initiatives and drives organizational excellence with a focus on innovation, equity, and community impact. Collaborates with the Library Executive Team (LET) to align programs, services, and resources across the system. Leads the integration of data-driven insights into executive-level decision-making processes to support organizational strategy, policy development, and long-term planning. Leads the planning, coordination, and execution of large-scale, cross-departmental projects, ensuring that projects align with the library's strategic goals are delivered on time and within budget and meet quality and accessibility standards. People Leadership Cultivates a culture of curiosity, innovation, collaboration, accountability, and belonging across the organization. Models and upholds standards for internal and external customer service excellence. Leads and supports a diverse team of direct and indirect reports, fostering collaboration and high performance. Provides coaching and professional development opportunities to staff, ensuring strong talent pipelines and workforce engagement. Partner and Stakeholder Relations Acts as a representative and advocate for BCPL in public and professional settings, including with elected officials, government agencies, media, and community partners. Develops and maintains strong, strategic relationships with internal and external stakeholders. Collaborates with peers across the organization to drive innovation and enhance service delivery.
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Chief Public Services Officer
role at
Baltimore County Public Library At BCPL, staff members have the opportunity to enrich individual lives and build strong communities by delivering exceptional customer experiences, establishing meaningful partnerships, and creating innovative learning spaces. We seek enthusiastic, open-minded, self-motivated individuals who can work well independently and with others. BCPL circulates over 10 million items and provides library services through its 19 branches, 4 mobile library vehicles, and an extensive outreach network. Schedule : This is a full-time position working 40 hours a week. All library administrative staff may be required to work evenings, Saturdays, and Sundays throughout the year as part of the normal work schedule. Job Summary : The Chief Public Services Officer (CPSO) is a key member of the executive leadership team at the Baltimore County Public Library (BCPL), responsible for leading the strategic direction and operational excellence of all public-facing services across the library system. Reporting directly to the CEO, the CPSO plays a pivotal role in advancing BCPL's mission to provide accessible, innovative, and community-driven library services. The CPSO provides strategic guidance and leadership for 19 branch libraries, safety and security, as well as direct oversight of the Customer Support Services, Collections Development, and Cataloging and Processing departments. The CPSO collaborates with executive peers to ensure a seamless, systemwide service delivery and bold, future-focused library experience for Baltimore County residents. Core Competencies and Key Responsibilities Operational Leadership: Leads with a focus on outcomes, proactively identifying and implementing solutions that improve performance and efficiency. Anticipates operational challenges and communicates proposed solutions to the CEO. Ensures the seamless day-to-day branch operations and excellent customer service delivery systemwide. Develops and implements a comprehensive safety and security strategy aligned with the library's mission and public service mandate. Ensures the community has access to a diverse and balanced library collection that supports its informational, educational, and recreational needs. Strategic Leadership Serves as a strategic partner to the CEO and other Chief Officers, contributing insights and technical expertise to major decisions. Implements systemwide initiatives and drives organizational excellence with a focus on innovation, equity, and community impact. Collaborates with the Library Executive Team (LET) to align programs, services, and resources across the system. Leads the integration of data-driven insights into executive-level decision-making processes to support organizational strategy, policy development, and long-term planning. Leads the planning, coordination, and execution of large-scale, cross-departmental projects, ensuring that projects align with the library's strategic goals are delivered on time and within budget and meet quality and accessibility standards. People Leadership Cultivates a culture of curiosity, innovation, collaboration, accountability, and belonging across the organization. Models and upholds standards for internal and external customer service excellence. Leads and supports a diverse team of direct and indirect reports, fostering collaboration and high performance. Provides coaching and professional development opportunities to staff, ensuring strong talent pipelines and workforce engagement. Partner and Stakeholder Relations Acts as a representative and advocate for BCPL in public and professional settings, including with elected officials, government agencies, media, and community partners. Develops and maintains strong, strategic relationships with internal and external stakeholders. Collaborates with peers across the organization to drive innovation and enhance service delivery.
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