Panasonic Appliances Refrigeration Systems de México S. A. de C. V.
Director of Operations
Panasonic Appliances Refrigeration Systems de México S. A. de C. V., Salem, New Hampshire, us, 03079
Overview
Hussmann is a world leader in manufacturing, selling, installing, and servicing merchandising equipment and refrigeration systems to customers worldwide. The customer base includes supermarkets, mass merchants, warehouse clubs, convenience stores, drug stores, food service and specialty refrigeration.
Responsibilities
Oversee day-to-day operations of the HVAC/R business
Monitor Key Performance Indicators (KPIs), technician productivity, job quality, analyze market trends, competitive activity, and customer feedback to identify opportunities for improvement and innovation
Analyze KPIs and financial reports to reduce costs and increase profitability
Drive revenue growth through strong sales strategies and operational alignment
Lead, coach, and develop managers, technician and support staff
Create a culture of accountability, safety, and continuous improvement
Implement best practices and process improvements across the business
Develop and manage annual budgets, forecasts, and P&L performance
Forecast manpower requirements
Build, develop and maintain customer satisfaction through responsive communication, quality service and quick resolution on issues
Maintain and enforce company policies, procedures, and safety programs, including all required certifications, licensing, and training for compliance
Perform all other duties as required
Qualifications
Bachelor’s degree in Engineering, Business Administration, Marketing, or a related field and/or equivalent level of experience
5+ years of increasing leadership experience in the HVAC and/or Refrigeration industry (Minimum eight years of operations experience preferably in a service environment. Minimum of 3 years’ experience managing multiple locations.)
Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, construction management, and multiple disciplines involved in area of responsibility
Proven success managing P&L responsibilities
Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and ability to multitask
Strong understanding of HVAC/R operations, scheduling, and workflow management
Excellent leadership, communication, and problem-solving skills
Ability to build high-performing teams in a fast-paced environment
Demonstrated ability to thrive in a fast-paced, dynamic environment, with a strong sense of urgency and initiative
Leverage Operational Excellence tools and initiatives such as BSC, maturity roadmaps, Six Sigma, Lean
Direct branch operations in a safe, effective and environmentally responsible manner, ensuring compliance with all state and federal regulations and guideline
This position is based in the United States and must reside within a 50-mile radius of a major international airport. This role is remote eligible, when not travelling, which is approximately 50-60%.
Benefits
Health, Dental, and Vision Insurance
401k with Company Matching Contribution
Discretionary 401k Company Contribution
Tuition Reimbursement Program
Life/Disability Insurance
Maternity and Paternity Leave
Panasonic Employee Discounts
15 Days Paid Vacation and 12 Company Holidays
Employee Assistance Program
And more
About Hussmann For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.
For more information about Hussmann, please visit www.hussmann.com.
Hussmann is a subsidiary of Panasonic USA.
Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.
REQ-152771
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Responsibilities
Oversee day-to-day operations of the HVAC/R business
Monitor Key Performance Indicators (KPIs), technician productivity, job quality, analyze market trends, competitive activity, and customer feedback to identify opportunities for improvement and innovation
Analyze KPIs and financial reports to reduce costs and increase profitability
Drive revenue growth through strong sales strategies and operational alignment
Lead, coach, and develop managers, technician and support staff
Create a culture of accountability, safety, and continuous improvement
Implement best practices and process improvements across the business
Develop and manage annual budgets, forecasts, and P&L performance
Forecast manpower requirements
Build, develop and maintain customer satisfaction through responsive communication, quality service and quick resolution on issues
Maintain and enforce company policies, procedures, and safety programs, including all required certifications, licensing, and training for compliance
Perform all other duties as required
Qualifications
Bachelor’s degree in Engineering, Business Administration, Marketing, or a related field and/or equivalent level of experience
5+ years of increasing leadership experience in the HVAC and/or Refrigeration industry (Minimum eight years of operations experience preferably in a service environment. Minimum of 3 years’ experience managing multiple locations.)
Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, construction management, and multiple disciplines involved in area of responsibility
Proven success managing P&L responsibilities
Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and ability to multitask
Strong understanding of HVAC/R operations, scheduling, and workflow management
Excellent leadership, communication, and problem-solving skills
Ability to build high-performing teams in a fast-paced environment
Demonstrated ability to thrive in a fast-paced, dynamic environment, with a strong sense of urgency and initiative
Leverage Operational Excellence tools and initiatives such as BSC, maturity roadmaps, Six Sigma, Lean
Direct branch operations in a safe, effective and environmentally responsible manner, ensuring compliance with all state and federal regulations and guideline
This position is based in the United States and must reside within a 50-mile radius of a major international airport. This role is remote eligible, when not travelling, which is approximately 50-60%.
Benefits
Health, Dental, and Vision Insurance
401k with Company Matching Contribution
Discretionary 401k Company Contribution
Tuition Reimbursement Program
Life/Disability Insurance
Maternity and Paternity Leave
Panasonic Employee Discounts
15 Days Paid Vacation and 12 Company Holidays
Employee Assistance Program
And more
About Hussmann For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.
For more information about Hussmann, please visit www.hussmann.com.
Hussmann is a subsidiary of Panasonic USA.
Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.
REQ-152771
#J-18808-Ljbffr