St. Vincent de Paul CARES
Operations Director - Rapid Rehousing and Stabilization Services SSVF
St. Vincent de Paul CARES, San Juan, San Juan, us, 00902
Overview
Operations Director - Rapid Rehousing and Stabilization Services SSVF Join to apply for the
Operations Director - Rapid Rehousing and Stabilization Services SSVF
role at
St. Vincent de Paul CARES . Base pay range : $60,000.00/yr - $70,000.00/yr Mission
MISSION STATEMENT:
To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity. Summary
The Operations Director is responsible for the administration and management of the services provided at their assigned location, San Juan, PR. This may include programs supported through Federal, State, local, and private resources. Regardless of the funding source the Operations Director is responsible for ensuring services are delivered consistent with a housing first model, and best practice, community standards, identified regulations and contract requirements. The population includes low and very low-income families and individuals experiencing homelessness, many who have no income, who are prioritized through the community established Coordinated Entry System and identified as the most vulnerable and at risk for remaining homeless longer without the housing intervention - rapid rehousing. The Operations Director will play a primary role to ensure compliance with established policy and procedures, as well as in the hiring, training, and supervision of the staff, and overseeing operations with the support of the Deputy Chief. Essential duties and responsibilities
Oversee the SSVF program in San Juan, PR. Exercise independent discretion in managing the program, including working with Human Resources in recruiting, hiring, training, and evaluating program staff. Develop an outreach plan and coordinate outreach activities in collaboration with the community and other social services organizations, including Veterans Benefits Administration Regional Office, Vet Centers, Grant and Per Diem Programs, Department of Defense Resources, and VA Medical Center Management Teams, Homeless Outreach, and VASH Program. Build relationships with local Continuum of Care (CoC) in San Juan, PR and other community providers. Participate in planning activities to effectively end homelessness among Veterans in the geographic area served. Develop and distribute education materials about the services offered. Develop and implement program procedures for case management, outreach, housing search and other housing related services including the use of temporary financial assistance in accordance with organizational policies and contract requirements. Work with case management staff and provide leadership, guidance, and oversight in program implementation and service delivery. Research and develop protocols to assist clients in accessing mainstream benefits from federal, state, and local sources. Coordinate with other community organizations to facilitate access to services by clients served. Manage the inflow of referrals and program exits to maximize program performance. Review and approve individuals and families enrolled and ensure required back-up documentation is contained in the case file. Coordinate with program staff to ensure all client case files meet program and agency documentation requirements. Review and approve all financial assistance requests prior to payment and ensure timely processing with required back-up documentation. Conduct case reviews with case managers. Conduct staff meetings no less than once a month to review program performance and challenges, and share information. Participate in monthly SVDP Management Meetings. Facilitate staff participation in required and supplemental training. Oversee HMIS data entry including completeness, quality, and timeliness; track program performance through HMIS and other data collection methodologies. Provide regular progress and performance reports to the Deputy Chief and through the agency’s Performance Quality Improvement System. Complete reports for timely submission to funders and other organizations as required. Monitor and approve time sheets and partner agency invoices prior to payment. Attend all agency required training and assigned community meetings. Actively participate in the PQI System. Other responsibilities
Comply with all applicable training requirements. Comply with all company safety, personnel and operational policies and procedures. Comply with work schedule to ensure effective operations of Agency programs. Contribute positively as a member of a productive and cooperative team. Perform other duties as necessary to fulfill the St. Vincent de Paul CARES Mission. Employee benefits
Health Insurance Life insurance Dental Insurance Vision insurance Short- and Long Term Disability 120 hours of PTO accrued biweekly starting at day 1 of employment 13 Paid Holidays including Employee’s birthday and Date of Hire 403(b) with employer match up to 3% Required knowledge, skills and abilities
Ability to speak, write and understand English and Spanish. Possess basic computer skills. Respect for cultural diversity and ability to work with diverse racial, ethnic, and economic groups. Flexible work schedule including evenings, nights, weekends, and holidays. Ability to set appropriate limits, work under deadlines and multi-task. Ability to organize, prioritize, self-motivate, and deliver results. Excellent communication and listening skills. Strong work ethic. Successfully pass Law Enforcement background screening. Valid driver’s license if driving an agency vehicle or for company business; reliable transportation is required. Must be able to travel to and from San Juan, PR and the US. Participate in Agency PQI program and Accreditation/reaccreditation process. Mission-driven with integrity and passion; alignment with SVdP CARES Mission and Values. Additional knowledge, skills and abilities
Excellent grants compliance, management, and reporting skills. Understanding of barriers and trauma faced by homeless individuals and families. Knowledge of homeless services system and mainstream resources. Ability to meet deadlines and handle crisis; exceptional record keeping and confidentiality. Strong written and verbal skills; proficient with word processing, data entry and email. Ability to problem solve and make independent decisions as needed. Ability to assess household needs and coach case managers in engaging challenging clients. Education and experience
Bachelor’s degree (Master’s in Social Work preferred). At least 2 years of experience in program coordination, supervising staff, counseling, case management and/or crisis intervention with homeless and at-risk populations. Ability to comply with complex governmental regulations and ensure thorough documentation. Proficiency with data management systems; basic knowledge of Excel, PowerPoint, and Outlook. Excellent interpersonal skills and ability to interact effectively with other agencies and service providers. Ability to work in a fast-paced environment and understand issues faced by low-income populations. Must have a valid driver’s license as this job requires driving a company vehicle. General physical demands
Office work; prolonged sitting, standing, bending, lifting up to 20 lbs; driving as needed. Requires good vision and manual dexterity. Mental demands
Ability to handle new and diverse problems daily; resolve conflicts and make decisions under pressure; effective listening and collaboration with volunteers, clients, contractors, and staff. Work environment
Occasional noise; possible exposure to communicable diseases or verbal abuse from residents/clients. Some after-hours work may be required. All information is confidential. St. Vincent de Paul CARES is an Equal Opportunity Employer. About St. Vincent De Paul CARES: SVdP CARES is a non-profit organization committed to ending homelessness using Housing First principles across 19 counties in Florida. Everyone is welcome regardless of race, color, religion, sex, national origin, disability, veteran status, sexual orientation, or gender identity.
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Operations Director - Rapid Rehousing and Stabilization Services SSVF Join to apply for the
Operations Director - Rapid Rehousing and Stabilization Services SSVF
role at
St. Vincent de Paul CARES . Base pay range : $60,000.00/yr - $70,000.00/yr Mission
MISSION STATEMENT:
To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity. Summary
The Operations Director is responsible for the administration and management of the services provided at their assigned location, San Juan, PR. This may include programs supported through Federal, State, local, and private resources. Regardless of the funding source the Operations Director is responsible for ensuring services are delivered consistent with a housing first model, and best practice, community standards, identified regulations and contract requirements. The population includes low and very low-income families and individuals experiencing homelessness, many who have no income, who are prioritized through the community established Coordinated Entry System and identified as the most vulnerable and at risk for remaining homeless longer without the housing intervention - rapid rehousing. The Operations Director will play a primary role to ensure compliance with established policy and procedures, as well as in the hiring, training, and supervision of the staff, and overseeing operations with the support of the Deputy Chief. Essential duties and responsibilities
Oversee the SSVF program in San Juan, PR. Exercise independent discretion in managing the program, including working with Human Resources in recruiting, hiring, training, and evaluating program staff. Develop an outreach plan and coordinate outreach activities in collaboration with the community and other social services organizations, including Veterans Benefits Administration Regional Office, Vet Centers, Grant and Per Diem Programs, Department of Defense Resources, and VA Medical Center Management Teams, Homeless Outreach, and VASH Program. Build relationships with local Continuum of Care (CoC) in San Juan, PR and other community providers. Participate in planning activities to effectively end homelessness among Veterans in the geographic area served. Develop and distribute education materials about the services offered. Develop and implement program procedures for case management, outreach, housing search and other housing related services including the use of temporary financial assistance in accordance with organizational policies and contract requirements. Work with case management staff and provide leadership, guidance, and oversight in program implementation and service delivery. Research and develop protocols to assist clients in accessing mainstream benefits from federal, state, and local sources. Coordinate with other community organizations to facilitate access to services by clients served. Manage the inflow of referrals and program exits to maximize program performance. Review and approve individuals and families enrolled and ensure required back-up documentation is contained in the case file. Coordinate with program staff to ensure all client case files meet program and agency documentation requirements. Review and approve all financial assistance requests prior to payment and ensure timely processing with required back-up documentation. Conduct case reviews with case managers. Conduct staff meetings no less than once a month to review program performance and challenges, and share information. Participate in monthly SVDP Management Meetings. Facilitate staff participation in required and supplemental training. Oversee HMIS data entry including completeness, quality, and timeliness; track program performance through HMIS and other data collection methodologies. Provide regular progress and performance reports to the Deputy Chief and through the agency’s Performance Quality Improvement System. Complete reports for timely submission to funders and other organizations as required. Monitor and approve time sheets and partner agency invoices prior to payment. Attend all agency required training and assigned community meetings. Actively participate in the PQI System. Other responsibilities
Comply with all applicable training requirements. Comply with all company safety, personnel and operational policies and procedures. Comply with work schedule to ensure effective operations of Agency programs. Contribute positively as a member of a productive and cooperative team. Perform other duties as necessary to fulfill the St. Vincent de Paul CARES Mission. Employee benefits
Health Insurance Life insurance Dental Insurance Vision insurance Short- and Long Term Disability 120 hours of PTO accrued biweekly starting at day 1 of employment 13 Paid Holidays including Employee’s birthday and Date of Hire 403(b) with employer match up to 3% Required knowledge, skills and abilities
Ability to speak, write and understand English and Spanish. Possess basic computer skills. Respect for cultural diversity and ability to work with diverse racial, ethnic, and economic groups. Flexible work schedule including evenings, nights, weekends, and holidays. Ability to set appropriate limits, work under deadlines and multi-task. Ability to organize, prioritize, self-motivate, and deliver results. Excellent communication and listening skills. Strong work ethic. Successfully pass Law Enforcement background screening. Valid driver’s license if driving an agency vehicle or for company business; reliable transportation is required. Must be able to travel to and from San Juan, PR and the US. Participate in Agency PQI program and Accreditation/reaccreditation process. Mission-driven with integrity and passion; alignment with SVdP CARES Mission and Values. Additional knowledge, skills and abilities
Excellent grants compliance, management, and reporting skills. Understanding of barriers and trauma faced by homeless individuals and families. Knowledge of homeless services system and mainstream resources. Ability to meet deadlines and handle crisis; exceptional record keeping and confidentiality. Strong written and verbal skills; proficient with word processing, data entry and email. Ability to problem solve and make independent decisions as needed. Ability to assess household needs and coach case managers in engaging challenging clients. Education and experience
Bachelor’s degree (Master’s in Social Work preferred). At least 2 years of experience in program coordination, supervising staff, counseling, case management and/or crisis intervention with homeless and at-risk populations. Ability to comply with complex governmental regulations and ensure thorough documentation. Proficiency with data management systems; basic knowledge of Excel, PowerPoint, and Outlook. Excellent interpersonal skills and ability to interact effectively with other agencies and service providers. Ability to work in a fast-paced environment and understand issues faced by low-income populations. Must have a valid driver’s license as this job requires driving a company vehicle. General physical demands
Office work; prolonged sitting, standing, bending, lifting up to 20 lbs; driving as needed. Requires good vision and manual dexterity. Mental demands
Ability to handle new and diverse problems daily; resolve conflicts and make decisions under pressure; effective listening and collaboration with volunteers, clients, contractors, and staff. Work environment
Occasional noise; possible exposure to communicable diseases or verbal abuse from residents/clients. Some after-hours work may be required. All information is confidential. St. Vincent de Paul CARES is an Equal Opportunity Employer. About St. Vincent De Paul CARES: SVdP CARES is a non-profit organization committed to ending homelessness using Housing First principles across 19 counties in Florida. Everyone is welcome regardless of race, color, religion, sex, national origin, disability, veteran status, sexual orientation, or gender identity.
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