Kaiser Permanente
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Account Manager III
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Kaiser Permanente Job Summary : Implements standard and non-standard sales and retention strategy for health insurance or workers compensation accounts with minimal guidance. Utilizes opportunities, resources, technology tools, and customer performance data to inform account planning, and gain buy-in from senior leaders. Builds and maintains relationships with customers, consultants, brokers, and/or channel partners, including providing information and working product knowledge, and resolving or escalating concerns. Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions. Provides a positive customer experience within market turnaround expectations by building and maintaining strategic relationships with customers, consultants, brokers, and/or channels. Demonstrates commitment to KP sales and retention goals by implementing standard and non-standard strategies to meet or exceed targets for retention and growth. Contributes to the execution of sales and renewals by implementing the RFR process end-to-end, following established timelines and best practices. Minimum Qualifications : Bachelors degree in Marketing, Finance, Business Administration, or related field AND minimum two (2) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field. Accident and Health Insurance License (California) within 3 months of hire Additional Requirements : Knowledge, Skills, and Abilities (KSAs): Negotiation; Benefits/Services; Benefits/Services Presentations; Sales Opportunity Orchestration; Sales/Partnership Strategy and Techniques; Customer Experience; Goal Setting; Member Service
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Account Manager III
role at
Kaiser Permanente Job Summary : Implements standard and non-standard sales and retention strategy for health insurance or workers compensation accounts with minimal guidance. Utilizes opportunities, resources, technology tools, and customer performance data to inform account planning, and gain buy-in from senior leaders. Builds and maintains relationships with customers, consultants, brokers, and/or channel partners, including providing information and working product knowledge, and resolving or escalating concerns. Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions. Provides a positive customer experience within market turnaround expectations by building and maintaining strategic relationships with customers, consultants, brokers, and/or channels. Demonstrates commitment to KP sales and retention goals by implementing standard and non-standard strategies to meet or exceed targets for retention and growth. Contributes to the execution of sales and renewals by implementing the RFR process end-to-end, following established timelines and best practices. Minimum Qualifications : Bachelors degree in Marketing, Finance, Business Administration, or related field AND minimum two (2) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field. Accident and Health Insurance License (California) within 3 months of hire Additional Requirements : Knowledge, Skills, and Abilities (KSAs): Negotiation; Benefits/Services; Benefits/Services Presentations; Sales Opportunity Orchestration; Sales/Partnership Strategy and Techniques; Customer Experience; Goal Setting; Member Service
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