Amazon
Overview
External job description. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon is seeking a Cluster Operations Manager for its Transportation team. We are seeking a Cluster Operations Manager who will be responsible for setting up the delivery infrastructure in the city, including identifying locations for delivery stations and ensuring rapid growth in the city-wide delivery infrastructure. Responsibilities
Defining, building and responsible for the execution of transportation processes, from fulfillment centers to customers, leveraging the Delivery center network. Build capacity in the network by appointing Service Partners and planning IHS points; maintain relationships with Service Partners and develop their capability. Hire, train and build a highly motivated delivery workforce with support from HR and training teams to meet operational city requirements, while maintaining high quality and productivity. Ensure sufficient bandwidth in the city-wide delivery team for peak-time delivery management. Coordinate with Finance, Customer Service, Fulfillment Centers and Projects teams on city operations matters. Conduct performance appraisals of Delivery Center Managers and Channel Relationship Managers and mentor them for efficient operations. Continuously improve delivery processes to sustain high performance; initiate improvements to enhance quality, reduce waste, and eliminate unnecessary work. Analyze data reports to identify performance bottlenecks and drive improvements. Implement formal process control and process improvement mechanisms such as Kaizen. Qualifications
Basic Qualifications
Graduation. MBA. Experience in the logistics field is desirable. People management experience; experience in handling field teams is highly desirable. Experience in handling live operations where decisions are needed on the spot and actions must be initiated immediately. Knowledge of the city topography is an added advantage. Experience in process improvement; knowledge of methodologies such as Six Sigma, Kaizen, etc., is preferred. Preferred Qualifications
Master’s degree in Operations is an advantage. Strong familiarity with databases (querying and analyzing) such as SQL, MySQL, Access; exception-based reporting is a plus. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodation or adjustment during the application and hire process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Posted:
September 30, 2025 (Updated about 19 hours ago) Posted:
September 3, 2025 (Updated 1 day ago) Posted:
September 25, 2025 (Updated 6 days ago) Posted:
September 25, 2025 (Updated 6 days ago) Posted:
September 25, 2025 (Updated 6 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr
External job description. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon is seeking a Cluster Operations Manager for its Transportation team. We are seeking a Cluster Operations Manager who will be responsible for setting up the delivery infrastructure in the city, including identifying locations for delivery stations and ensuring rapid growth in the city-wide delivery infrastructure. Responsibilities
Defining, building and responsible for the execution of transportation processes, from fulfillment centers to customers, leveraging the Delivery center network. Build capacity in the network by appointing Service Partners and planning IHS points; maintain relationships with Service Partners and develop their capability. Hire, train and build a highly motivated delivery workforce with support from HR and training teams to meet operational city requirements, while maintaining high quality and productivity. Ensure sufficient bandwidth in the city-wide delivery team for peak-time delivery management. Coordinate with Finance, Customer Service, Fulfillment Centers and Projects teams on city operations matters. Conduct performance appraisals of Delivery Center Managers and Channel Relationship Managers and mentor them for efficient operations. Continuously improve delivery processes to sustain high performance; initiate improvements to enhance quality, reduce waste, and eliminate unnecessary work. Analyze data reports to identify performance bottlenecks and drive improvements. Implement formal process control and process improvement mechanisms such as Kaizen. Qualifications
Basic Qualifications
Graduation. MBA. Experience in the logistics field is desirable. People management experience; experience in handling field teams is highly desirable. Experience in handling live operations where decisions are needed on the spot and actions must be initiated immediately. Knowledge of the city topography is an added advantage. Experience in process improvement; knowledge of methodologies such as Six Sigma, Kaizen, etc., is preferred. Preferred Qualifications
Master’s degree in Operations is an advantage. Strong familiarity with databases (querying and analyzing) such as SQL, MySQL, Access; exception-based reporting is a plus. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodation or adjustment during the application and hire process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Posted:
September 30, 2025 (Updated about 19 hours ago) Posted:
September 3, 2025 (Updated 1 day ago) Posted:
September 25, 2025 (Updated 6 days ago) Posted:
September 25, 2025 (Updated 6 days ago) Posted:
September 25, 2025 (Updated 6 days ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr