Clasp
About Us
Clasp is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent, while simultaneously tackling the student debt crisis. Our innovative platform meaningfully connects employers, educational institutions, and diverse talent to drive mutual benefit—using accessible education financing as the thread.
We are a Forbes Fintech 50 company, portfolio company of SHRM (Society of Human Resource Management) and recipient of “43 Start Ups to Bet Your Career On in 2025” by Business Insider, driven by our commitment to social impact and innovation. We are reshaping the future of the workforce one opportunity at a time.
What We Need
We are hiring an
Operations Manager
to take ownership of the end-to-end operations to support Clasp’s loan repayment programs, including repayment operations, employee communications, and wrap-around services aimed to increase retention of employees with our employer partners. This role is critical to ensuring repayment cycles run smoothly and accurately for our partners’ employees nationwide, and focusing on the entire user lifecycle - adapting our operations to match our platform capabilities. What You’ll Do Own end-to-end repayment operations, ensuring accuracy, timeliness, and compliance. Oversee monthly repayment cycles: QA repayment schedules, validate rosters, and deliver accurate repayment invoices to our partners. Manage manual exceptions, track exceptions, and help identify trends or inefficiencies to inform process improvements. Handle escalations such as reversals, failed transactions, and late employer funding; design playbooks to standardize responses. Advocate for gaps in our platform and collaborate with Product to scope and test platform improvements. Partner with Finance to reconcile employer funds and repayment confirmations. Support Partner Success to ensure smooth employer repayment operations and resolve partner-related issues. Build and maintain standard operating procedure with a lens to continuously identify opportunities to improve efficiency and scalability. What You’ll Need 3–5 years of experience in operations, customer success, or a related function (experience with financial operations or benefits strongly preferred). High attention to detail to ensure accuracy and clarity in operations. Comfort working across multiple SaaS platforms and basic Excel/Google Sheets knowledge. Excellent written and verbal communication skills, with the ability to adapt messaging across audiences. Proven ability to manage complex workflows with a high degree of accuracy. Experience identifying root causes of inefficiencies, designing solutions, and implementing scalable processes. Strong problem-solving skills with comfort navigating ambiguity. Balance of strategic ownership and hands-on execution. Empathy and professionalism when supporting employees navigating repayment or benefit programs. What We Give in Return Competitive cash and equity compensation. Health benefits (medical, dental, vision). 401(k). Commuter benefits. Flexible PTO policy. Opportunities to grow in a fast-paced, mission-driven environment. The salary range for this position is competitive and will be commensurate with the candidate's experience, qualifications, and industry knowledge, ranging between $95,000 to $135,000 annually. We are committed to offering competitive compensation and benefits packages to attract and retain top talent. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. Clasp is an equal opportunity employer and prohibits discrimination and harassment of any kind.
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Operations Manager
to take ownership of the end-to-end operations to support Clasp’s loan repayment programs, including repayment operations, employee communications, and wrap-around services aimed to increase retention of employees with our employer partners. This role is critical to ensuring repayment cycles run smoothly and accurately for our partners’ employees nationwide, and focusing on the entire user lifecycle - adapting our operations to match our platform capabilities. What You’ll Do Own end-to-end repayment operations, ensuring accuracy, timeliness, and compliance. Oversee monthly repayment cycles: QA repayment schedules, validate rosters, and deliver accurate repayment invoices to our partners. Manage manual exceptions, track exceptions, and help identify trends or inefficiencies to inform process improvements. Handle escalations such as reversals, failed transactions, and late employer funding; design playbooks to standardize responses. Advocate for gaps in our platform and collaborate with Product to scope and test platform improvements. Partner with Finance to reconcile employer funds and repayment confirmations. Support Partner Success to ensure smooth employer repayment operations and resolve partner-related issues. Build and maintain standard operating procedure with a lens to continuously identify opportunities to improve efficiency and scalability. What You’ll Need 3–5 years of experience in operations, customer success, or a related function (experience with financial operations or benefits strongly preferred). High attention to detail to ensure accuracy and clarity in operations. Comfort working across multiple SaaS platforms and basic Excel/Google Sheets knowledge. Excellent written and verbal communication skills, with the ability to adapt messaging across audiences. Proven ability to manage complex workflows with a high degree of accuracy. Experience identifying root causes of inefficiencies, designing solutions, and implementing scalable processes. Strong problem-solving skills with comfort navigating ambiguity. Balance of strategic ownership and hands-on execution. Empathy and professionalism when supporting employees navigating repayment or benefit programs. What We Give in Return Competitive cash and equity compensation. Health benefits (medical, dental, vision). 401(k). Commuter benefits. Flexible PTO policy. Opportunities to grow in a fast-paced, mission-driven environment. The salary range for this position is competitive and will be commensurate with the candidate's experience, qualifications, and industry knowledge, ranging between $95,000 to $135,000 annually. We are committed to offering competitive compensation and benefits packages to attract and retain top talent. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. Clasp is an equal opportunity employer and prohibits discrimination and harassment of any kind.
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