ClearanceJobs
Network Operations Center Technician
TEKsystems is seeking a Network Operations Center (NOC) Technician in Fort Belvoir, VA to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA's internal and external mission partners operating in CONUS and OCONUS locations. The ideal candidate will be a detail-oriented and proactive Network Operations Center (NOC) Technician to support mission-critical federal IT infrastructure. You will monitor, analyze, troubleshoot, and escalate incidents within federal networks and systems to ensure optimal performance and continuous availability. This role is part of a 24/7/365 operations environment and may require shift work, including nights, weekends, and holidays. Primary focus will be on handling internal projects for operations, supporting driving time-sensitive initiatives, supports ITIL service area activities (problem management, incident management, service request fulfillment, etc.) and specific tasks to a successful conclusion, operations management, configuration/change management, service level agreements (SLA). This position requires U.S. citizenship with an active TS/SCI clearance. Primary Responsibilities: Monitor and assess federal network infrastructure, systems, and applications using enterprise monitoring tools. Identify, assess, and respond to real-time network and system issues, ensuring timely resolution or proper escalation. Perform Tier 1 and Tier 2 troubleshooting for hardware, software, and connectivity issues. Escalate to senior engineering staff if issue is not resolved. Document and execute incidents, changes, and resolutions accurately in ticketing systems (e.g., ServiceNow, Remedy). Collaborate with federal and contractor teams including network engineers, cybersecurity analysts, and system administrators. Execute standard operating procedures and provide input to enhance operational documentation. Support compliance with federal IT security policies and incident response protocols. Participate in scheduled maintenance windows and emergency outages as needed. Maintain situational awareness of the health of IT infrastructure and provide regular status reports. Additional Skills & Qualifications: Technology: Prior experience with OSI Layers, Security, Storage, VMWare, System/Network Admin Tools: Microsoft Office Suite, Visio, Remedy/ServiceNow, Wiki's, MS Project Certifications: Cloud, Cisco CCNA, Microsoft Company Benefits Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
TEKsystems is seeking a Network Operations Center (NOC) Technician in Fort Belvoir, VA to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA's Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA's internal and external mission partners operating in CONUS and OCONUS locations. The ideal candidate will be a detail-oriented and proactive Network Operations Center (NOC) Technician to support mission-critical federal IT infrastructure. You will monitor, analyze, troubleshoot, and escalate incidents within federal networks and systems to ensure optimal performance and continuous availability. This role is part of a 24/7/365 operations environment and may require shift work, including nights, weekends, and holidays. Primary focus will be on handling internal projects for operations, supporting driving time-sensitive initiatives, supports ITIL service area activities (problem management, incident management, service request fulfillment, etc.) and specific tasks to a successful conclusion, operations management, configuration/change management, service level agreements (SLA). This position requires U.S. citizenship with an active TS/SCI clearance. Primary Responsibilities: Monitor and assess federal network infrastructure, systems, and applications using enterprise monitoring tools. Identify, assess, and respond to real-time network and system issues, ensuring timely resolution or proper escalation. Perform Tier 1 and Tier 2 troubleshooting for hardware, software, and connectivity issues. Escalate to senior engineering staff if issue is not resolved. Document and execute incidents, changes, and resolutions accurately in ticketing systems (e.g., ServiceNow, Remedy). Collaborate with federal and contractor teams including network engineers, cybersecurity analysts, and system administrators. Execute standard operating procedures and provide input to enhance operational documentation. Support compliance with federal IT security policies and incident response protocols. Participate in scheduled maintenance windows and emergency outages as needed. Maintain situational awareness of the health of IT infrastructure and provide regular status reports. Additional Skills & Qualifications: Technology: Prior experience with OSI Layers, Security, Storage, VMWare, System/Network Admin Tools: Microsoft Office Suite, Visio, Remedy/ServiceNow, Wiki's, MS Project Certifications: Cloud, Cisco CCNA, Microsoft Company Benefits Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)