Backblaze
Overview
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Founded in 2007, Backblaze has grown to generate over $100m in revenue and manages over three billion gigabytes of data for 500K+ customers in 175+ countries. We are seeking an IT Manager to join our team. What You’ll Do
We are seeking an experienced and dynamic IT Manager to lead our IT Helpdesk and System Administration teams. The role is responsible for ensuring Backblaze’s internal technology operations run smoothly, securely, and efficiently. The ideal candidate will bring strong leadership, technical expertise, and experience operating within a public company environment. Key Responsibilities
Team Leadership & Management: Supervise and mentor a team of IT Helpdesk Technicians and System Administrators; foster a culture of accountability, innovation, and continuous improvement; oversee day-to-day operations, ticket workflows, SLAs, and incident response. Operational Excellence: Ensure reliable and secure performance of core IT services (endpoint management, directory services, collaboration tools, asset lifecycle); implement best practices for change management, configuration, and documentation; define and track KPIs for IT support and system operations. Strategic Initiatives: Partner with the VP of IT to define roadmap priorities aligned with organizational growth; lead or support IT projects related to systems upgrades, office infrastructure, and process automation; contribute to policy development and enforce IT compliance standards. Public Company Readiness & Compliance: Ensure IT controls support SOX and other compliance frameworks; collaborate with Security, Legal, and Finance teams to ensure audit readiness; maintain asset inventory and system access controls to meet regulatory standards. Stakeholder Engagement: Serve as a point of escalation for internal technology issues; build strong relationships with business partners to understand and anticipate technology needs; champion user training and education efforts for internal systems. Requirements
7+ years of progressive IT experience, with 3+ years in a leadership or management role. Demonstrated experience supporting both Helpdesk and Systems Administration teams. Hands-on expertise with enterprise IT tools such as Jira, Confluence, Jamf, Okta, Google Workspace, Slack, and endpoint management platforms. Strong understanding of ITIL principles and service desk operations. Experience operating within a public company and supporting compliance (e.g., SOX, SOC 2). Exceptional communication and interpersonal skills. Preferred
Experience supporting hybrid or remote-first teams. Familiarity with security best practices. ITIL, SCRUM, PMP, or other relevant certifications. Compensation & Benefits
As part of transparency for candidates, we share base pay ranges for all US-based job postings. The base pay range for this position is: Non-Bay Range: $127,000 - $143,000 Bay Area Range: $178,000 - $188,000 Final offer amounts are determined by multiple factors, including location, skills, depth of work experience, and credentials. Equal Opportunity & Privacy
Backblaze values diversity, equity, and inclusion. We are committed to fostering a workforce where all employees feel a sense of belonging. We are proud to be an Equal Opportunity Employer. To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.
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Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Founded in 2007, Backblaze has grown to generate over $100m in revenue and manages over three billion gigabytes of data for 500K+ customers in 175+ countries. We are seeking an IT Manager to join our team. What You’ll Do
We are seeking an experienced and dynamic IT Manager to lead our IT Helpdesk and System Administration teams. The role is responsible for ensuring Backblaze’s internal technology operations run smoothly, securely, and efficiently. The ideal candidate will bring strong leadership, technical expertise, and experience operating within a public company environment. Key Responsibilities
Team Leadership & Management: Supervise and mentor a team of IT Helpdesk Technicians and System Administrators; foster a culture of accountability, innovation, and continuous improvement; oversee day-to-day operations, ticket workflows, SLAs, and incident response. Operational Excellence: Ensure reliable and secure performance of core IT services (endpoint management, directory services, collaboration tools, asset lifecycle); implement best practices for change management, configuration, and documentation; define and track KPIs for IT support and system operations. Strategic Initiatives: Partner with the VP of IT to define roadmap priorities aligned with organizational growth; lead or support IT projects related to systems upgrades, office infrastructure, and process automation; contribute to policy development and enforce IT compliance standards. Public Company Readiness & Compliance: Ensure IT controls support SOX and other compliance frameworks; collaborate with Security, Legal, and Finance teams to ensure audit readiness; maintain asset inventory and system access controls to meet regulatory standards. Stakeholder Engagement: Serve as a point of escalation for internal technology issues; build strong relationships with business partners to understand and anticipate technology needs; champion user training and education efforts for internal systems. Requirements
7+ years of progressive IT experience, with 3+ years in a leadership or management role. Demonstrated experience supporting both Helpdesk and Systems Administration teams. Hands-on expertise with enterprise IT tools such as Jira, Confluence, Jamf, Okta, Google Workspace, Slack, and endpoint management platforms. Strong understanding of ITIL principles and service desk operations. Experience operating within a public company and supporting compliance (e.g., SOX, SOC 2). Exceptional communication and interpersonal skills. Preferred
Experience supporting hybrid or remote-first teams. Familiarity with security best practices. ITIL, SCRUM, PMP, or other relevant certifications. Compensation & Benefits
As part of transparency for candidates, we share base pay ranges for all US-based job postings. The base pay range for this position is: Non-Bay Range: $127,000 - $143,000 Bay Area Range: $178,000 - $188,000 Final offer amounts are determined by multiple factors, including location, skills, depth of work experience, and credentials. Equal Opportunity & Privacy
Backblaze values diversity, equity, and inclusion. We are committed to fostering a workforce where all employees feel a sense of belonging. We are proud to be an Equal Opportunity Employer. To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.
#J-18808-Ljbffr