Contact Center Developer (Cisco IVR)

Job Description - Contact Center Developer (Cisco IVR) Who We Are Hyundai Capital America offers financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. We Take Care of Our People Along with competitive pay, as an employee of HCA, you are eligible for the following benefits: Medical, Dental and Vision plans that include no-cost and low-cost plan options Immediate 401(k) matching and vesting Vehicle purchase and lease discounts plus monthly vehicle allowances Paid Volunteer Time Off with company donation to a charity of your choice What to Expect The Contact Center Developer (Cisco IVR) is responsible for designing, developing, and supporting IVR systems that facilitate efficient communication between our customers and our business. What You Will Do Design, Testing, Integration : Design and develop IVR applications integrating other technologies such as Google Dialogflow, Alvaria, Chatbot, NICE Technology, EDW/Reporting and UCCE suite of applications. Project Management : Lead the planning, execution, and completion of IVR projects and operations, ensuring stability and availability, and delivery of solutions on time and within budget. Technical Solutions : Collaborate with architects and other technical experts to design robust IVR solutions, while mitigating risk, ensuring deliverables meet quality standards. Resource Management : Manage resource allocation of technical resources, vendors, and ensure effective use of skills and expertise within the team. Qualifications What You Will Bring Minimum 5-7 years progressive experience managing IVR systems including the design, analyzes and optimizing Call Center call flows. Experience working with tools (i.e., Call Studio/CVP Studio, MS Office, MS Visio, MS Project) required. NLU experience preferably with Google Dialog Flow NLP Experience using CVP studio/Call Studio Experience with Finesse, CUIC, CCMP, PG, CVP, VXML, Java, J2EE, SOAP, REST APIs, SQL Bachelor’s degree in Computer Science, Information Technology or a related field. Cisco UCCE certification, Agile training, Cisco CVP Development Training a plus. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce.

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