Dispatcher

Dispatcher – Ambulance / EMS Operations Rapid Response EMS – Sunrise, FL Rapid Response EMS is seeking highly motivated and dedicated Dispatchers to join our growing team. As the central link between our EMS crews, facilities, and patients, the Dispatcher plays a vital role in ensuring safe, timely, and efficient operations. This position requires excellent communication, multitasking, and problem-solving skills. This is a night shift position. --- Responsibilities · Coordinate ambulance assignments by receiving, evaluating, and prioritizing all incoming requests for service. · Anticipate operational needs, adjusting assignments proactively if delays, diversions, or emergencies occur. · Act as the central hub of information, ensuring supervisors and leadership are updated on system status and high-priority events. · Dispatch crews promptly and efficiently based on location, crew availability, and level of care required. · Monitor and track units in real time using dispatch software, GPS, and radio communications to ensure on-time responses. · Maintain constant communication with ambulance crews, hospitals, nursing homes, and other facilities to provide updates and instructions. · Document all calls and transports accurately, including times, unit numbers, crew assignments, and patient care details. · Manage multiple communication channels simultaneously (phones, radios, CAD system, and email) with professionalism and accuracy. · Demonstrate sound judgment in stressful situations, escalating issues when necessary to supervisors. · Ensure compliance with company protocols, HIPAA, and state/county EMS regulations at all times. · Provide excellent customer service, representing Rapid Response with professionalism and courtesy during every interaction. --- Qualifications & Required Qualities The ideal candidate will demonstrate: · Strong communication skills – clear, calm, and professional under pressure · Ability to multitask – managing phones, radios, and computer systems simultaneously · Critical thinking and problem-solving – making fast, sound decisions during emergencies · Attention to detail – accurate data entry and thorough documentation · Adaptability – staying composed in high-stress and rapidly changing situations · Teamwork – working closely with EMS crews, supervisors, and healthcare facilities · Customer service orientation – courteous and professional interactions with all callers · Dependability – reliable attendance and commitment to patient-centered service · Computer proficiency – comfort with dispatch software, GPS systems, and Microsoft Office · Knowledge of medical terminology (preferred, not required – training provided) · Previous dispatch, EMS, fire, or law enforcement experience (preferred) --- Requirements · High School Diploma or equivalent (required) · Prior dispatch experience preferred, but not required – training provided · Must be able to work nights, weekends, and holidays as scheduled · Ability to pass a background check and drug screening --- Apply today and become a vital part of our life-saving team.