BDC Receptionist Job at Courtesy Automotive Group in Phoenix

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Courtesy Automotive Group provided pay range: $16.00/hr - $16.00/hr

Job Summary

We are seeking an organized and customer-focused BDC Receptionist to join our team at Courtesy Chevrolet. As the first point of contact for our customers, you will play a crucial role in creating a positive and welcoming experience. This position supports the dealership's Business Development Center (BDC) by handling inbound and outbound communications, scheduling appointments, and ensuring seamless customer service.

Key Responsibilities

• Answer incoming phone calls and emails promptly and professionally, directing inquiries to the appropriate department.
• Manage appointment updates for service departments to ensure efficiency and maximize customer satisfaction.
• Conduct outbound follow-up calls, assist service advisors in relaying information to customers, and follow up on missed appointments.
• Maintain accurate customer records in the dealership's CRM system.
• Provide information to customers regarding dealership services, promotions, and events.
• Collaborate with service managers and service teams to support customer needs and optimize operations.
• Perform general administrative tasks such as filing, data entry, and maintaining an organized front desk area.

Qualifications

• High school diploma or equivalent required.
• Previous receptionist or customer service experience, preferably in an automotive setting, is a plus.
• Strong communication skills (verbal and written) and a customer-oriented attitude.
• Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize in a fast-paced environment.
• Professional appearance and demeanor.
• Bilingual skills (Spanish/English) are a plus but not required.

What We Offer

• Competitive compensation.
• PTO
• Employee discounts.
• Comprehensive benefits such as health, dental, and vision insurance.
• Company-sponsored life insurance.
• 401(k) retirement savings plan.
• Opportunities for career growth and advancement.
• Values-driven culture built on professionalism, integrity, and a fun family atmosphere.

We hire the best and brightest from all races, nationalities, and sexes. We don’t make decisions based on any protected characteristic.