SAN DIEGO HEAVY TRUCK & EQUIPMENT REPAIR, INC
Service Writer Diesel Shop
SAN DIEGO HEAVY TRUCK & EQUIPMENT REPAIR, INC, Lakeside, California, United States, 92040
As a Service Writer for a Diesel Shop, you are the communication bridge between customers, technicians, and vendors . This role ensures accurate intake, clear documentation, and timely updates throughout the repair process. You'll be the first point of contact for drivers, fleet managers, and equipment owners—setting the tone for trust and professionalism.
Key Responsibilities
Greet customers and gather detailed information about vehicle issues, service needs, and timelines
Create and manage repair orders, estimates, and work authorizations using shop management software
Communicate clearly with technicians to relay customer concerns and ensure accurate diagnostics
Provide timely updates to customers regarding job status, approvals, and completion
Verify parts availability and coordinate with vendors for ordering and delivery
Maintain organized records of service history, compliance documentation, and customer interactions
Support DOT, BIT, and CARB compliance tracking when applicable
Assist with scheduling, invoicing, and customer follow-up to ensure satisfaction
Key Responsibilities
Greet customers and gather detailed information about vehicle issues, service needs, and timelines
Create and manage repair orders, estimates, and work authorizations using shop management software
Communicate clearly with technicians to relay customer concerns and ensure accurate diagnostics
Provide timely updates to customers regarding job status, approvals, and completion
Verify parts availability and coordinate with vendors for ordering and delivery
Maintain organized records of service history, compliance documentation, and customer interactions
Support DOT, BIT, and CARB compliance tracking when applicable
Assist with scheduling, invoicing, and customer follow-up to ensure satisfaction