ThermaServe Mechanical Systems Services
Dispatcher
ThermaServe Mechanical Systems Services, Jacksonville, Florida, United States, 32290
Job Title: Dispatcher / Service Coordinator
Location:
Jacksonville, FL Department:
Service Reports To:
Service Manager
About the Role
ThermaServe, Inc. (TSI), a trusted HVAC Mechanical and Plumbing company in Jacksonville, FL, is seeking a Dispatcher / Service Coordinator to join our growing service team. This role is the hub of our service department—connecting customers, technicians, and management to ensure daily operations run smoothly. From scheduling field technicians to communicating with customers and supporting the service manager, you’ll play a pivotal role in maximizing efficiency and ensuring customer satisfaction.
This role offers a unique opportunity to:
Be at the center of operations, coordinating the daily activities of our skilled field technicians. Develop leadership and management skills while supporting a busy service team. Gain hands-on experience in scheduling, dispatch, and customer communication in the HVAC industry. Contribute directly to the company’s success by maximizing efficiency and ensuring customer satisfaction. Key Responsibilities
Scheduling & Dispatching (40%)
Schedule, prioritize, and dispatch field service technicians daily to meet customer needs and company goals. Use dispatching software and routing tools to maximize efficiency, technician productivity, and customer satisfaction. Adjust schedules in real-time to respond to emergencies, delays, or changing priorities. Customer Communication (25%)
Answer inbound calls and respond to customer requests promptly. Make outbound calls to schedule service appointments and follow up on outstanding needs. Deliver
best-in-class customer service
by providing clear communication, setting expectations, and resolving issues professionally. Schedule appointments, provide updates, and follow up to ensure timely resolution. Deliver professional, clear, and customer-focused communication to enhance the service experience Administrative & Data Management Support (20%)
Maintain accurate customer information in the database. Manage documentation including service reports, technician records, and training/qualification files. Provide administrative support to the Service Manager, ensuring all records and tasks remain organized. Team & Operations Support (15%)
Coordinate with the warehouse to ensure needed materials are staged for technicians. Assist in preparing and tracking reports for the Service Manager. Collaborate with HR and management to keep technician certifications and training records up to date. Support overall office operations, including clerical tasks such as filing, scanning, and maintaining certification/training records. Ideal Candidate
The ideal candidate is a highly organized, proactive professional who thrives in a fast-paced environment where every day brings new challenges. You are the go-to person who keeps operations moving seamlessly, balancing scheduling demands with customer needs while supporting the service team. With excellent multitasking abilities, strong attention to detail, and top-notch communication skills, you can manage competing priorities without losing focus. You take pride in delivering outstanding service to both internal and external customers and bring a positive, problem-solving mindset to the team. If you’re eager to grow your career in operations, service, or management, this is the perfect role for you.
Qualifications
High school diploma or equivalent required; AA degree or continued education preferred. 1–5 years of customer service experience (dispatching, construction, or trade industry, and/or data entry experience a plus). Strong multitasking skills, able to manage high volumes of calls/emails. Microsoft Office proficiency required; experience with dispatching software preferred. Excellent written and verbal communication skills. Strong attention to detail, organization, and follow-through. Skills
Has outstanding interpersonal skills Works well in a high stress environment Maintains composure and responds in a courteous, respectful and professional manner Is a team player with a positive attitude Has a willingness to learn about the HVAC (heating, ventilation, and air conditioning) industry What We Offer
At TSI, we value our people as much as we value our customers. We offer a supportive, team-oriented environment where your work is recognized and your career can grow.
Competitive pay and performance-based incentives Comprehensive health, dental, and vision insurance Paid time off and holidays to support work-life balance Opportunities for training, certification, and career advancement A positive, team-focused workplace where your contributions truly matter
About ThermaServe Inc. (TSI). TSI
is a trusted leader in providing advanced mechanical and HVAC system services to commercial, industrial, healthcare, and institutional clients. With decades of expertise and a passion for performance, we specialize in maintaining and optimizing critical systems that keep facilities running at peak efficiency. As part of the Exigent group of companies, ThermaServe delivers service excellence, innovative solutions, and responsive customer care throughout the Southeast.
About Exigent
Exigent brings together world-class mechanical services companies, creating an integrated platform powered by cutting-edge technology and union expertise. We focus on critical facilities in recession-proof verticals like healthcare, education, and government, delivering exceptional HVAC, plumbing, and building automation services. Our platform provides operating companies with advanced sales tools, technical training, and operational support while maintaining their entrepreneurial spirit. Check out our website for more information.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Location:
Jacksonville, FL Department:
Service Reports To:
Service Manager
About the Role
ThermaServe, Inc. (TSI), a trusted HVAC Mechanical and Plumbing company in Jacksonville, FL, is seeking a Dispatcher / Service Coordinator to join our growing service team. This role is the hub of our service department—connecting customers, technicians, and management to ensure daily operations run smoothly. From scheduling field technicians to communicating with customers and supporting the service manager, you’ll play a pivotal role in maximizing efficiency and ensuring customer satisfaction.
This role offers a unique opportunity to:
Be at the center of operations, coordinating the daily activities of our skilled field technicians. Develop leadership and management skills while supporting a busy service team. Gain hands-on experience in scheduling, dispatch, and customer communication in the HVAC industry. Contribute directly to the company’s success by maximizing efficiency and ensuring customer satisfaction. Key Responsibilities
Scheduling & Dispatching (40%)
Schedule, prioritize, and dispatch field service technicians daily to meet customer needs and company goals. Use dispatching software and routing tools to maximize efficiency, technician productivity, and customer satisfaction. Adjust schedules in real-time to respond to emergencies, delays, or changing priorities. Customer Communication (25%)
Answer inbound calls and respond to customer requests promptly. Make outbound calls to schedule service appointments and follow up on outstanding needs. Deliver
best-in-class customer service
by providing clear communication, setting expectations, and resolving issues professionally. Schedule appointments, provide updates, and follow up to ensure timely resolution. Deliver professional, clear, and customer-focused communication to enhance the service experience Administrative & Data Management Support (20%)
Maintain accurate customer information in the database. Manage documentation including service reports, technician records, and training/qualification files. Provide administrative support to the Service Manager, ensuring all records and tasks remain organized. Team & Operations Support (15%)
Coordinate with the warehouse to ensure needed materials are staged for technicians. Assist in preparing and tracking reports for the Service Manager. Collaborate with HR and management to keep technician certifications and training records up to date. Support overall office operations, including clerical tasks such as filing, scanning, and maintaining certification/training records. Ideal Candidate
The ideal candidate is a highly organized, proactive professional who thrives in a fast-paced environment where every day brings new challenges. You are the go-to person who keeps operations moving seamlessly, balancing scheduling demands with customer needs while supporting the service team. With excellent multitasking abilities, strong attention to detail, and top-notch communication skills, you can manage competing priorities without losing focus. You take pride in delivering outstanding service to both internal and external customers and bring a positive, problem-solving mindset to the team. If you’re eager to grow your career in operations, service, or management, this is the perfect role for you.
Qualifications
High school diploma or equivalent required; AA degree or continued education preferred. 1–5 years of customer service experience (dispatching, construction, or trade industry, and/or data entry experience a plus). Strong multitasking skills, able to manage high volumes of calls/emails. Microsoft Office proficiency required; experience with dispatching software preferred. Excellent written and verbal communication skills. Strong attention to detail, organization, and follow-through. Skills
Has outstanding interpersonal skills Works well in a high stress environment Maintains composure and responds in a courteous, respectful and professional manner Is a team player with a positive attitude Has a willingness to learn about the HVAC (heating, ventilation, and air conditioning) industry What We Offer
At TSI, we value our people as much as we value our customers. We offer a supportive, team-oriented environment where your work is recognized and your career can grow.
Competitive pay and performance-based incentives Comprehensive health, dental, and vision insurance Paid time off and holidays to support work-life balance Opportunities for training, certification, and career advancement A positive, team-focused workplace where your contributions truly matter
About ThermaServe Inc. (TSI). TSI
is a trusted leader in providing advanced mechanical and HVAC system services to commercial, industrial, healthcare, and institutional clients. With decades of expertise and a passion for performance, we specialize in maintaining and optimizing critical systems that keep facilities running at peak efficiency. As part of the Exigent group of companies, ThermaServe delivers service excellence, innovative solutions, and responsive customer care throughout the Southeast.
About Exigent
Exigent brings together world-class mechanical services companies, creating an integrated platform powered by cutting-edge technology and union expertise. We focus on critical facilities in recession-proof verticals like healthcare, education, and government, delivering exceptional HVAC, plumbing, and building automation services. Our platform provides operating companies with advanced sales tools, technical training, and operational support while maintaining their entrepreneurial spirit. Check out our website for more information.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.