BD Mexico
Job Description Summary
The Enterprise Program Manager partners with the BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for our customers. The Enterprise Program Manager is responsible for overseeing multiple concurrent BD implementation & services project teams (program) at strategic and complex customers. This position is also the BD leader that provides oversight of critical issue resolution for each installed MMS solutions. Their intimate knowledge of product life cycle as well as customer relationship is essential to providing the customer a leader for planning, implementation, service & support across all BD MMS Solutions.
Home-based position with daily and up to 25 - 50% overnight regional travel. Candidates must live near a major airport anywhere in the U.S.
Job Description
We are
the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a
maker of possible
with us. Business Description:
In the Solution Deployment department at BD, matrixed teams plan and implement BD Pyxis Technologies, Alaris Infusion products, Parata, MedBank, PharmacyKeeper, and the entire MMS portfolio nationally. Implementation teams include resources from the Project Management Office, Regional Consulting & Installation teams as well as Technology & Engineering teams. Accountabilities:
The Enterprise Program Manager partners with the BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for our customers. The Enterprise Program Manager is responsible for overseeing multiple concurrent BD implementation & services project teams (program) at strategic and complex customers. This position is also the BD leader that provides oversight of critical issue resolution for each installed MMS solutions. Their intimate knowledge of product life cycle as well as customer relationship is essential to providing the customer a leader for planning, implementation, service & support across all BD MMS Solutions. Home-based position with daily and up to 25 - 50% overnight regional travel. Candidates must live near a major airport anywhere in the U.S. Major Job Responsibilities:
Supports strategic direction of BD and provides support to the solution deployment & service teams Acts as the central point of contact for strategic & critical challenges, applying experience in problem-solving and decision-making approaches Demonstrates expertise of project management methodologies and relevant clinical and technical operational workflows Owns internal and customer program leadership and operational meetings; leads Customer Value Reviews and conducts program progress report outs Analyzes work effort and resources required across multiple projects to drive operational and implementation efficiencies Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution. Owns Field Action organization of BD and customer communication and execution Appropriately scales communication and escalation procedures with key BD and customer stakeholders Proactively facilitate internal communication, development & execution of mitigation plans to address program risks & issues Develops and reports regular program performance metrics to leadership & key stakeholders Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor Partners with the sales team to support opportunity curatio Responsible for customer satisfaction (OSAT & NPS) Maintains strong industry and product knowledge Partners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases Delivers deployment & upgrade roadmaps in partnership with BD Product Platform and Implementation Readiness teams to help prioritize customer enhancement requests for future product releases Partner with key BD stakeholders to support customer ease of doing business Minimum Requirements:
Bachelor's degree or equivalent work experience At least 5 years of experience with healthcare, software and/or device implementation/deployment Excellent organizational skills with flexibility to lead and adapt to change Excellent communication (written and verbal), negotiation, and interpersonal skills Analytical and problem-solving skills Ability to manage multiple customers, be detail-oriented, and prioritize tasks effectively Proficiency in CRM/Business System software and other relevant tools Valid driver's license that meets BD's auto safety standards Required immunizations (Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis) Ability to travel 25-50% overnight regionally Must live near a major airport in the U.S. Preferred Qualifications:
MBA degree (preferred) PMP certification (preferred) Experience with BD Pyxis Technologies, Alaris Infusion products, Parata, MedBank, PharmacyKeeper, and the MMS portfolio (implied as beneficial) Knowledge of project management methodologies and relevant clinical and technical operational workflows Strong industry and product knowledge Experience with customer relationship management This position emphasizes the importance of leadership skills, problem-solving abilities, and experience with healthcare technology implementations. The ideal candidate would have both the technical knowledge of BD's product lifecycle and the interpersonal skills needed to manage relationships with strategic customers. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
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We are
the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a
maker of possible
with us. Business Description:
In the Solution Deployment department at BD, matrixed teams plan and implement BD Pyxis Technologies, Alaris Infusion products, Parata, MedBank, PharmacyKeeper, and the entire MMS portfolio nationally. Implementation teams include resources from the Project Management Office, Regional Consulting & Installation teams as well as Technology & Engineering teams. Accountabilities:
The Enterprise Program Manager partners with the BD and customer leadership teams to execute strategy, standards, and deliver a high-quality implementation experience for our customers. The Enterprise Program Manager is responsible for overseeing multiple concurrent BD implementation & services project teams (program) at strategic and complex customers. This position is also the BD leader that provides oversight of critical issue resolution for each installed MMS solutions. Their intimate knowledge of product life cycle as well as customer relationship is essential to providing the customer a leader for planning, implementation, service & support across all BD MMS Solutions. Home-based position with daily and up to 25 - 50% overnight regional travel. Candidates must live near a major airport anywhere in the U.S. Major Job Responsibilities:
Supports strategic direction of BD and provides support to the solution deployment & service teams Acts as the central point of contact for strategic & critical challenges, applying experience in problem-solving and decision-making approaches Demonstrates expertise of project management methodologies and relevant clinical and technical operational workflows Owns internal and customer program leadership and operational meetings; leads Customer Value Reviews and conducts program progress report outs Analyzes work effort and resources required across multiple projects to drive operational and implementation efficiencies Owns customer issue resolution, partnering with BD SMEs and key stakeholders to deliver timely resolution. Owns Field Action organization of BD and customer communication and execution Appropriately scales communication and escalation procedures with key BD and customer stakeholders Proactively facilitate internal communication, development & execution of mitigation plans to address program risks & issues Develops and reports regular program performance metrics to leadership & key stakeholders Cultivates strong relationships within BD and customer key stakeholders, is a trusted advisor Partners with the sales team to support opportunity curatio Responsible for customer satisfaction (OSAT & NPS) Maintains strong industry and product knowledge Partners with BD Product Platform and Implementation Readiness teams to prioritize customer enhancement requests for future product releases Delivers deployment & upgrade roadmaps in partnership with BD Product Platform and Implementation Readiness teams to help prioritize customer enhancement requests for future product releases Partner with key BD stakeholders to support customer ease of doing business Minimum Requirements:
Bachelor's degree or equivalent work experience At least 5 years of experience with healthcare, software and/or device implementation/deployment Excellent organizational skills with flexibility to lead and adapt to change Excellent communication (written and verbal), negotiation, and interpersonal skills Analytical and problem-solving skills Ability to manage multiple customers, be detail-oriented, and prioritize tasks effectively Proficiency in CRM/Business System software and other relevant tools Valid driver's license that meets BD's auto safety standards Required immunizations (Hepatitis B, Influenza, MMR, Varicella, Annual TB/PPD, Tetanus/Diphtheria/Pertussis) Ability to travel 25-50% overnight regionally Must live near a major airport in the U.S. Preferred Qualifications:
MBA degree (preferred) PMP certification (preferred) Experience with BD Pyxis Technologies, Alaris Infusion products, Parata, MedBank, PharmacyKeeper, and the MMS portfolio (implied as beneficial) Knowledge of project management methodologies and relevant clinical and technical operational workflows Strong industry and product knowledge Experience with customer relationship management This position emphasizes the importance of leadership skills, problem-solving abilities, and experience with healthcare technology implementations. The ideal candidate would have both the technical knowledge of BD's product lifecycle and the interpersonal skills needed to manage relationships with strategic customers. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
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