Insight Global
Desktop Engineer - Scientific Application Support
Insight Global, San Diego, California, United States, 92189
The Desktop Engineer will provide advanced, onsite IT support for specialized scientific applications used by USD faculty and students. Responsibilities include, but are not limited to:
Installing, deploying, and supporting scientific software (ArcGIS, MATLAB, SPSS, SolidWorks, Mastercam)
Providing Tier 2/3 technical support for software and associated hardware
Managing enterprise software deployments, license servers, and asset tracking tools
Troubleshooting complex desktop, OS, and network issues
Supporting Windows, Mac, Linux, iOS, and Android systems
Writing scripts to automate tasks and improve efficiency
Working with faculty to understand software needs and piloting new scientific software
Managing classroom and lab updates (hardware and software installs, maintenance)
Participating in campus-wide IT projects and rollouts
Documenting procedures, configurations, and solutions
Advising on security best practices, compliance, and system optimization
Collaborating closely with IT teams, faculty, and end users to ensure excellent customer service
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Higher-Ed IT support experience Certifications (MCSE, MCSM, ITIL) Knowledge of ArcGIS Server, SQL Server, FlexLM licensing HPC environment experience Familiarity with JSON, Jupyter, R, basic Python Knowledge of licensing models (node-locked, named user, concurrent) AI/ML experience in education settings Bachelors degree in Computer Science/Information Systems, or 710 years of IT support experience (with 3+ years in system administration) Experience installing and supporting scientific/engineering software (ArcGIS, MATLAB, SPSS, SolidWorks, Mastercam) Strong knowledge of Windows, Mac, Linux, iOS, and Android OS Intermediate networking concepts (IPv4, subnets, routing) Familiarity with enterprise IT (Active Directory, LDAP, Firewalls, Kerberos, cloud computing) Basic scripting skills (PowerShell, Bash, Python) Tier 2+ Help Desk experience with major client/server applications Strong troubleshooting skills (hardware, software, network) Excellent interpersonal and communication skills
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Higher-Ed IT support experience Certifications (MCSE, MCSM, ITIL) Knowledge of ArcGIS Server, SQL Server, FlexLM licensing HPC environment experience Familiarity with JSON, Jupyter, R, basic Python Knowledge of licensing models (node-locked, named user, concurrent) AI/ML experience in education settings Bachelors degree in Computer Science/Information Systems, or 710 years of IT support experience (with 3+ years in system administration) Experience installing and supporting scientific/engineering software (ArcGIS, MATLAB, SPSS, SolidWorks, Mastercam) Strong knowledge of Windows, Mac, Linux, iOS, and Android OS Intermediate networking concepts (IPv4, subnets, routing) Familiarity with enterprise IT (Active Directory, LDAP, Firewalls, Kerberos, cloud computing) Basic scripting skills (PowerShell, Bash, Python) Tier 2+ Help Desk experience with major client/server applications Strong troubleshooting skills (hardware, software, network) Excellent interpersonal and communication skills