Atento
Technical Product Specialist Bilingual (English and Portuguese)
Atento, Hollywood, Florida, United States, 33024
Technical Product Specialist Bilingual (English/Portuguese)
Technical Product Specialist Bilingual (English/Portuguese)
Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Atento Talent Acquisition Manager USA & Puerto Rico
We are looking for a Technical Product Specialist expert to join our expanding team! There are a few things we take seriously here: building an amazing product and providing the best possible service to our customers. Our clients love our product, its very popular and it's incredibly unique (and fun) to provide support in an environment where most interactions are very positive. This is a full-time position. As a Technical Product Specialist expert, you will use critical thinking and problem-solving skills to manage complex end-user support cases. With a thorough understanding of our product, the person in this role will have expert-level knowledge of complex workflows, integrations, automatons, issue resolution, APIs, reporting tools, and more. About The Role Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels. (Emails and chats) Manage and solve assigned cases by providing the best support solution given the client's needs. Investigate the root cause of issues by isolating the problem and searching application logs. Reference technical documentation and aid in building internal knowledge base content where gaps may be present. Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution. Develop regular reports to understand the health and quality of our platform. Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touchpoints. Your Experience & Skills Experience in
technical support; B2B is preferable Experience with inspecting and diagnosing web applications, mobile applications (HTML/CSS) 2-5 years of experience in technical support/operations experience High experience supporting customers via email, phone and chat Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution. Basic code understanding Data entry experience is required Excellent interpersonal skills and multitasking abilities Superb written and verbal communication skills Positive attitude, empathy, and high energy Ability to take initiative and adapt Experience working with SaaS products, GraphQL APIs, Single Sign-on, and SAML is a plus Whats in it for you? A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with Endless career opportunities and clear paths for career development A competitive salary Inclusive perks and benefits Benefits package (Medical, Vision, Dental) Call us Home: If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to call Atento home. Atento is an award-winning global CX solutions company who creates amazing experiences for the worlds best brands and their customers. Were an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology and Other Industries
Telephone Call Centers Referrals increase your chances of interviewing at Atento by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for Technical Product Specialist roles.
Fort Lauderdale, FL $150,000.00-$180,000.00 9 hours ago Miami, FL $116,480.00-$149,760.00 1 month ago Miami-Fort Lauderdale Area $165,000.00-$175,000.00 4 days ago Miramar, FL $100,949.33-$137,002.66 1 month ago Fort Lauderdale, FL $144,768.00-$209,109.00 1 month ago Miami, FL $129,792.00-$187,477.33 1 month ago Weston, FL $88,700.00-$127,500.00 1 week ago Fort Lauderdale, FL $116,480.00-$149,760.00 1 month ago Miami, FL $99,008.00-$134,368.00 1 month ago Miramar, FL $143,520.00-$207,306.67 1 month ago Miami, FL $143,520.00-$207,306.67 1 month ago Fort Lauderdale, FL $143,520.00-$207,306.67 1 month ago Coral Springs, FL $99,000.00-$146,000.00 3 weeks ago Miramar, FL $112,000.00-$144,000.00 1 month ago Miramar, FL $144,000.00-$208,000.00 1 month ago Miami, FL $112,000.00-$144,000.00 1 month ago Analyst Data Analytics - US Based Remote
Global Solutions Manager, Vertex AI, Google Cloud
Miami, FL $202,000.00-$284,000.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Technical Product Specialist Bilingual (English/Portuguese)
Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Atento Talent Acquisition Manager USA & Puerto Rico
We are looking for a Technical Product Specialist expert to join our expanding team! There are a few things we take seriously here: building an amazing product and providing the best possible service to our customers. Our clients love our product, its very popular and it's incredibly unique (and fun) to provide support in an environment where most interactions are very positive. This is a full-time position. As a Technical Product Specialist expert, you will use critical thinking and problem-solving skills to manage complex end-user support cases. With a thorough understanding of our product, the person in this role will have expert-level knowledge of complex workflows, integrations, automatons, issue resolution, APIs, reporting tools, and more. About The Role Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels. (Emails and chats) Manage and solve assigned cases by providing the best support solution given the client's needs. Investigate the root cause of issues by isolating the problem and searching application logs. Reference technical documentation and aid in building internal knowledge base content where gaps may be present. Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution. Develop regular reports to understand the health and quality of our platform. Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touchpoints. Your Experience & Skills Experience in
technical support; B2B is preferable Experience with inspecting and diagnosing web applications, mobile applications (HTML/CSS) 2-5 years of experience in technical support/operations experience High experience supporting customers via email, phone and chat Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution. Basic code understanding Data entry experience is required Excellent interpersonal skills and multitasking abilities Superb written and verbal communication skills Positive attitude, empathy, and high energy Ability to take initiative and adapt Experience working with SaaS products, GraphQL APIs, Single Sign-on, and SAML is a plus Whats in it for you? A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with Endless career opportunities and clear paths for career development A competitive salary Inclusive perks and benefits Benefits package (Medical, Vision, Dental) Call us Home: If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 150,000+ people around the globe choose to call Atento home. Atento is an award-winning global CX solutions company who creates amazing experiences for the worlds best brands and their customers. Were an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology and Other Industries
Telephone Call Centers Referrals increase your chances of interviewing at Atento by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for Technical Product Specialist roles.
Fort Lauderdale, FL $150,000.00-$180,000.00 9 hours ago Miami, FL $116,480.00-$149,760.00 1 month ago Miami-Fort Lauderdale Area $165,000.00-$175,000.00 4 days ago Miramar, FL $100,949.33-$137,002.66 1 month ago Fort Lauderdale, FL $144,768.00-$209,109.00 1 month ago Miami, FL $129,792.00-$187,477.33 1 month ago Weston, FL $88,700.00-$127,500.00 1 week ago Fort Lauderdale, FL $116,480.00-$149,760.00 1 month ago Miami, FL $99,008.00-$134,368.00 1 month ago Miramar, FL $143,520.00-$207,306.67 1 month ago Miami, FL $143,520.00-$207,306.67 1 month ago Fort Lauderdale, FL $143,520.00-$207,306.67 1 month ago Coral Springs, FL $99,000.00-$146,000.00 3 weeks ago Miramar, FL $112,000.00-$144,000.00 1 month ago Miramar, FL $144,000.00-$208,000.00 1 month ago Miami, FL $112,000.00-$144,000.00 1 month ago Analyst Data Analytics - US Based Remote
Global Solutions Manager, Vertex AI, Google Cloud
Miami, FL $202,000.00-$284,000.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr