Starburst
Starburst is the data platform for analytics, applications, and AI, unifying data across clouds and on-premises to accelerate AI innovation. Organizations—from startups to Fortune 500 enterprises in 60+ countries—rely on Starburst for fast data access, seamless collaboration, and enterprise-grade governance on an open hybrid data lakehouse.
About the role
As a Starburst Data
Customer Support Engineer , you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration and cluster issues to ensure our customers can maximize their experience with Starburst products. We’re looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed. Trino encompasses a wide range of technologies, therefore, a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company. As a Customer Support Engineer at Starburst you will : Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows Contribute to our customer-facing self-serve knowledge base Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction Enthusiastically participate in ongoing personal learning including active participation in team training and development. Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers Some of the things we look for : Big Data (Hadoop, Data Lakes, Spark) Docker and Kubernetes Cloud technologies (AWS, Azure, GCP) Security Authorization technologies SSL/TLS DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash Ability to Travel : This role will require occasional in-person travel for purposes including but not limited to new hire onboarding, team and department offsites, customer engagements, and other company events. Where could this role be based? This role is based in the San Francisco area, and follows a hybrid model, with an expectation of being in person 1-2 days per week. Starburst is dedicated to maintaining fair and equitable compensation practices. The salary range provided for this role reflects the minimum and maximum targets for candidates across all U.S. locations and could be inclusive of variable compensation, such as commission or bonus. Pay Range: $84,000 - $115,500 USD Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Customer Support Engineer , you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration and cluster issues to ensure our customers can maximize their experience with Starburst products. We’re looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed. Trino encompasses a wide range of technologies, therefore, a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company. As a Customer Support Engineer at Starburst you will : Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows Contribute to our customer-facing self-serve knowledge base Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction Enthusiastically participate in ongoing personal learning including active participation in team training and development. Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers Some of the things we look for : Big Data (Hadoop, Data Lakes, Spark) Docker and Kubernetes Cloud technologies (AWS, Azure, GCP) Security Authorization technologies SSL/TLS DBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash Ability to Travel : This role will require occasional in-person travel for purposes including but not limited to new hire onboarding, team and department offsites, customer engagements, and other company events. Where could this role be based? This role is based in the San Francisco area, and follows a hybrid model, with an expectation of being in person 1-2 days per week. Starburst is dedicated to maintaining fair and equitable compensation practices. The salary range provided for this role reflects the minimum and maximum targets for candidates across all U.S. locations and could be inclusive of variable compensation, such as commission or bonus. Pay Range: $84,000 - $115,500 USD Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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