Ohio Department of Commerce
Ombudsman Quality Coordinator
Ohio Department of Commerce, Columbus, Ohio, United States, 43224
About the Role :
In this role, you will:
Coordinate the quality program operations of Ohio's regional long-term care ombudsman programs. Develop, implement, and monitor policies, plans, and quality performance standards for regional programs. Conduct quality reviews of Ombudsman initiatives and operations, including complaint handling, advocacy, facility presence, and volunteer management. Analyze data to inform policies, procedures, and quality improvement strategies for Ombudsman Core Practices. Prepare reports, draft action plans, and make recommendations to leadership based on program performance and outcomes. Support the Designation Services Review (DSR) process and collaborate with state staff to ensure consistent quality standards statewide. Develop tools and resources to evaluate program engagement, training effectiveness, operational efficiency, and consumer satisfaction. Deliver and present training on quality improvement at certification programs and continuing education events. Assist with data quality initiatives, system improvements, and alignment with federal and state best practices. For more in-depth job duties, please click hereto view the position description .
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
Completion of undergraduate core program in social or behavioral science or pre-medicine; 24 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider; 6 mos. exp. in management; 12 mos. exp. in supervisory principles/techniques.
-Or completion of graduate core program in social or behavioral science or medicine-related field; 18 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider; 6 mos. exp. in management; 12 mos. exp. in supervisory principles/techniques.
-Or equivalent of Minimum Class Qualifications for Employment noted above.
Job Skills:
Human Services
In this role, you will:
Coordinate the quality program operations of Ohio's regional long-term care ombudsman programs. Develop, implement, and monitor policies, plans, and quality performance standards for regional programs. Conduct quality reviews of Ombudsman initiatives and operations, including complaint handling, advocacy, facility presence, and volunteer management. Analyze data to inform policies, procedures, and quality improvement strategies for Ombudsman Core Practices. Prepare reports, draft action plans, and make recommendations to leadership based on program performance and outcomes. Support the Designation Services Review (DSR) process and collaborate with state staff to ensure consistent quality standards statewide. Develop tools and resources to evaluate program engagement, training effectiveness, operational efficiency, and consumer satisfaction. Deliver and present training on quality improvement at certification programs and continuing education events. Assist with data quality initiatives, system improvements, and alignment with federal and state best practices. For more in-depth job duties, please click hereto view the position description .
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
Completion of undergraduate core program in social or behavioral science or pre-medicine; 24 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider; 6 mos. exp. in management; 12 mos. exp. in supervisory principles/techniques.
-Or completion of graduate core program in social or behavioral science or medicine-related field; 18 mos. exp. in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider; 6 mos. exp. in management; 12 mos. exp. in supervisory principles/techniques.
-Or equivalent of Minimum Class Qualifications for Employment noted above.
Job Skills:
Human Services