Good Evans
The General Manager (GM) is responsible for managing the overall operations of the restaurant. Strong relationship skills, business acumen, and extensive operational experience and knowledge are needed for this position. The GM position directly reports to the AM and/or AD for their market.
A GM of PepperJax Grill is responsible for maintaining Company standards and assuring their store’s profitability. They will train, build, and develop team members, coach performance, maintain a best-in-class culture, guest-centric environment, and restaurant.
The Responsibilities
Understands and ensures compliance with policies, procedures, and guidelines to promote their consistent application within the restaurant. Audits activities to ensure conformance with the Company, government, and accrediting agency standards, regulations, and food handling codes. Monitors and maintains accurate store budget and forecast. Reviews and monitors operations weekly and monthly to ensure accurate financial performance and brand standards. Ensures that the restaurant’s financial performance meets Company forecasts; optimizes financial performance and operational productivity. Ensure and coach team members on exceeding guest satisfaction. Treats employees with respect and dignity and regularly recognizes and rewards employees. Ensures that all team members are aware of current applicable government regulations. Ensures consistent and equitable administration of written guidelines, policies, the Company handbook, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus. Responsible for the coaching, counseling, and progressive discipline of their restaurant’s team members. Ensures a safe work environment. Maintain adequate staffing needs for their restaurant location and is responsible for the training of subordinate positions. Demonstrates flexibility and openness to immediate changes. Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide an incredible guest experience. Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service. Focuses efforts on developing long-term sales growth initiatives designed to drive profitable sales growth. Considers cost/benefit impact of financial decisions and works to protect the brand. The Requirements
Must be able to fulfill the background check and driving requirements for the Company. Ability to work flexible hours/days to support business hours and needs. A minimum of 40 to 45 hours per week is required for this position. Must have reliable transportation and be able to fulfill store needs. Professional in appearance, demeanor, and conduct at all times. Company uniform required during working hours. Strong business acumen and work ethic required. Exhibits a high level of integrity and honesty. Ability to teach, coach, lead, and develop a team. Business-level interpersonal, written, and communication skills. Working knowledge of Company operating systems. Complete knowledge of Crew, Shift Manager, Assistant Manager, and General Manager duties. Participation in meetings and special projects. The Benefits
Medical, dental, vision, STD, LTD, and life insurance 401K Plan Monthly bonus program Mileage reimbursement for business-related use Paid time off Holiday closures Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience: Bachelor’s degree; 1 - 3 years related experience and training; or equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret general business information, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, team members, and guests. Computer Skills: Basic computer skills and the ability to write business-related emails and use programs such as Excel, Word, Microsoft Teams, and Company-related software and programs. Mathematical Skills: Ability to calculate figures and amounts such as discounts, proportions, and percentages. Reasoning Ability: Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to identify and utilize Company resources for assistance. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Understands and ensures compliance with policies, procedures, and guidelines to promote their consistent application within the restaurant. Audits activities to ensure conformance with the Company, government, and accrediting agency standards, regulations, and food handling codes. Monitors and maintains accurate store budget and forecast. Reviews and monitors operations weekly and monthly to ensure accurate financial performance and brand standards. Ensures that the restaurant’s financial performance meets Company forecasts; optimizes financial performance and operational productivity. Ensure and coach team members on exceeding guest satisfaction. Treats employees with respect and dignity and regularly recognizes and rewards employees. Ensures that all team members are aware of current applicable government regulations. Ensures consistent and equitable administration of written guidelines, policies, the Company handbook, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus. Responsible for the coaching, counseling, and progressive discipline of their restaurant’s team members. Ensures a safe work environment. Maintain adequate staffing needs for their restaurant location and is responsible for the training of subordinate positions. Demonstrates flexibility and openness to immediate changes. Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with brand systems, procedures, and food safety requirements to provide an incredible guest experience. Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent service. Focuses efforts on developing long-term sales growth initiatives designed to drive profitable sales growth. Considers cost/benefit impact of financial decisions and works to protect the brand. The Requirements
Must be able to fulfill the background check and driving requirements for the Company. Ability to work flexible hours/days to support business hours and needs. A minimum of 40 to 45 hours per week is required for this position. Must have reliable transportation and be able to fulfill store needs. Professional in appearance, demeanor, and conduct at all times. Company uniform required during working hours. Strong business acumen and work ethic required. Exhibits a high level of integrity and honesty. Ability to teach, coach, lead, and develop a team. Business-level interpersonal, written, and communication skills. Working knowledge of Company operating systems. Complete knowledge of Crew, Shift Manager, Assistant Manager, and General Manager duties. Participation in meetings and special projects. The Benefits
Medical, dental, vision, STD, LTD, and life insurance 401K Plan Monthly bonus program Mileage reimbursement for business-related use Paid time off Holiday closures Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education and/or Experience: Bachelor’s degree; 1 - 3 years related experience and training; or equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret general business information, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, team members, and guests. Computer Skills: Basic computer skills and the ability to write business-related emails and use programs such as Excel, Word, Microsoft Teams, and Company-related software and programs. Mathematical Skills: Ability to calculate figures and amounts such as discounts, proportions, and percentages. Reasoning Ability: Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to identify and utilize Company resources for assistance. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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