Compunnel, Inc.
We are looking for a qualified Desktop Engineer to join our 24x7 support team during the 3rd shift. The ideal candidate will have experience troubleshooting hardware and software issues, supporting users remotely, and managing IT infrastructure components such as Active Directory, Office 365, and network connectivity.
Responsibilities
Provide Level 1 & 2 support for desktop and laptop users remotely. Troubleshoot LAN, server, Wi-Fi, and connectivity issues. Utilize ticketing systems to manage email and phone support requests. Manage and maintain Windows Active Directory and Exchange. Collaborate with IT teams on system maintenance and configuration projects. Coordinate with vendors and manufacturers for IT equipment repair and maintenance. Qualifications
College degree and/or 4–6 years of experience in end-user support. Proficiency in resolving hardware and software issues. Experience with Windows Active Directory and Office 365. Strong troubleshooting skills in large office/enterprise network environments. Experience supporting and troubleshooting printer systems. Familiarity with DHCP, DNS, LAN, WAN, and other networking concepts. Strong customer service and communication skills. Experience handling user calls via IVR systems (preferably Avaya). Availability to work one weekend shift and holidays as needed. Basic understanding of ITIL processes (Incident, Request, Change). Experience with major incident management and escalation procedures. MDM experience, especially with AirWatch, is a plus.
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Provide Level 1 & 2 support for desktop and laptop users remotely. Troubleshoot LAN, server, Wi-Fi, and connectivity issues. Utilize ticketing systems to manage email and phone support requests. Manage and maintain Windows Active Directory and Exchange. Collaborate with IT teams on system maintenance and configuration projects. Coordinate with vendors and manufacturers for IT equipment repair and maintenance. Qualifications
College degree and/or 4–6 years of experience in end-user support. Proficiency in resolving hardware and software issues. Experience with Windows Active Directory and Office 365. Strong troubleshooting skills in large office/enterprise network environments. Experience supporting and troubleshooting printer systems. Familiarity with DHCP, DNS, LAN, WAN, and other networking concepts. Strong customer service and communication skills. Experience handling user calls via IVR systems (preferably Avaya). Availability to work one weekend shift and holidays as needed. Basic understanding of ITIL processes (Incident, Request, Change). Experience with major incident management and escalation procedures. MDM experience, especially with AirWatch, is a plus.
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