Frost Brown Todd
Technical and Desktop Support Specialist
Frost Brown Todd, Columbus, Ohio, United States, 43224
Technical and Desktop Support Specialist
Join to apply for the
Technical and Desktop Support Specialist
role at
Frost Brown Todd Technical and Desktop Support Specialist
Join to apply for the
Technical and Desktop Support Specialist
role at
Frost Brown Todd Get AI-powered advice on this job and more exclusive features. Frost Brown Todd LLP,
a national law firm of 1000+ legal and business professionals in eighteen markets, is currently seeking a full-time
Technical and Desktop Support Specialist
to join our Columbus Office. This position will tackle exciting challenges, offer second-tier help desk support, assist with equipment setup, and ensure a seamless experience for our internal clients. Key Responsibilities: Work closely with members of the Applications and Support teams to effectively resolve technical issues. Provide second-tier help desk support via phone, desk side and remote assistance. Set up hardware, printers, telephones and peripherals to ensure seamless operation. Track the distribution of laptops, printers, and mobile devices from the firm's loaner pools, following proper procedures to protect the firm's investment in these assets. Assist with daily audio-visual setups and the checkout of laptops and other equipment as requested. Provide expert telephone support to internal clients, troubleshooting a variety of software, hardware and network issues until resolution or escalation. Log internal client calls, maintain records and capture final solutions in the firm's online ticketing system. Route calls to the appropriate group for resolution in accordance with established escalation procedures and provide status updates to internal clients throughout the life of an incident. Assist with familiarizing employees with the firms computer systems, software, and phone system. Deliver high quality support in a timely manner to meet the needs of internal and external clients. Job Requirements Associate degree or equivalent from two-year college or technical school, or equivalent combination of education and experience. Candidate should have knowledge of Windows 10, Microsoft Office 365, and be familiar with or attend training on other required applications. Ability to lift up to 50 pounds individually, and the ability to crawl under a desk in order to service computers. Ability to work on call-support on a designated weekends throughout the year. Must have high degree of professionalism when interacting with internal and external clients. Frost Brown Todd offers a competitive salary and a comprehensive benefits package including medical, dental, vision, life, disability, and 401k/profit sharing retirement package. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Frost Brown Todd is fully committed to equality of opportunity in all aspects of employment. It is the policy of Frost Brown Todd to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status. Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Law Practice and Legal Services Referrals increase your chances of interviewing at Frost Brown Todd by 2x Sign in to set job alerts for Desktop Support Technician roles.
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Join to apply for the
Technical and Desktop Support Specialist
role at
Frost Brown Todd Technical and Desktop Support Specialist
Join to apply for the
Technical and Desktop Support Specialist
role at
Frost Brown Todd Get AI-powered advice on this job and more exclusive features. Frost Brown Todd LLP,
a national law firm of 1000+ legal and business professionals in eighteen markets, is currently seeking a full-time
Technical and Desktop Support Specialist
to join our Columbus Office. This position will tackle exciting challenges, offer second-tier help desk support, assist with equipment setup, and ensure a seamless experience for our internal clients. Key Responsibilities: Work closely with members of the Applications and Support teams to effectively resolve technical issues. Provide second-tier help desk support via phone, desk side and remote assistance. Set up hardware, printers, telephones and peripherals to ensure seamless operation. Track the distribution of laptops, printers, and mobile devices from the firm's loaner pools, following proper procedures to protect the firm's investment in these assets. Assist with daily audio-visual setups and the checkout of laptops and other equipment as requested. Provide expert telephone support to internal clients, troubleshooting a variety of software, hardware and network issues until resolution or escalation. Log internal client calls, maintain records and capture final solutions in the firm's online ticketing system. Route calls to the appropriate group for resolution in accordance with established escalation procedures and provide status updates to internal clients throughout the life of an incident. Assist with familiarizing employees with the firms computer systems, software, and phone system. Deliver high quality support in a timely manner to meet the needs of internal and external clients. Job Requirements Associate degree or equivalent from two-year college or technical school, or equivalent combination of education and experience. Candidate should have knowledge of Windows 10, Microsoft Office 365, and be familiar with or attend training on other required applications. Ability to lift up to 50 pounds individually, and the ability to crawl under a desk in order to service computers. Ability to work on call-support on a designated weekends throughout the year. Must have high degree of professionalism when interacting with internal and external clients. Frost Brown Todd offers a competitive salary and a comprehensive benefits package including medical, dental, vision, life, disability, and 401k/profit sharing retirement package. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Frost Brown Todd is fully committed to equality of opportunity in all aspects of employment. It is the policy of Frost Brown Todd to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status. Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Law Practice and Legal Services Referrals increase your chances of interviewing at Frost Brown Todd by 2x Sign in to set job alerts for Desktop Support Technician roles.
Desktop Support - Entry Level (NO 3rd Party-W2 Only)
Columbus, OH $65,000.00-$70,000.00 3 days ago Engineering Operations Technician, Operations, IT, & Support Engineering
New Albany, OH $68,300.00-$152,700.00 5 days ago Engineering Operations Technician, Operations, IT, & Support Engineering
New Albany, OH $68,300.00-$152,700.00 1 week ago Engineering Operations Technician, Operations, IT, & Support Engineering
New Albany, OH $68,300.00-$152,700.00 5 days ago Engineering Operations Technician, Operations, IT, & Support Engineering
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New Albany, OH $68,300.00-$152,700.00 1 week ago Engineering Operations Technician, Operations, IT, & Support Engineering
New Albany, OH $68,300.00-$152,700.00 1 week ago Engineering Operations Technician, Operations, IT, & Support Engineering
Plain City, OH $68,300.00-$152,700.00 1 day ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr