Broadridge
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
We’re seeking a Lead Client Support Analyst to work with our stellar team! We are looking for an upbeat, creative, and customer-focused individual eager to develop their career in a FinTech environment by joining our Newark, NJ team. Your primary focus will be supporting our clients with the Brokerage Processing Solution applications. You will contribute to the strategic direction for Business Support of our Capital Market office products, aiming to drive client happiness and enhance client benchmarking.
This role is hybrid, requiring in-office presence 2-3 days a week at a Broadridge office.
Responsibilities:
Handle production issues, review postmortems, and anticipate future business changes, actively adapting plans to ensure premium service.
Provide customer service support aligned with our strategic priorities across multiple BPS products.
Review, research, and manage client inquiries, collaborating with development, product, application support, and operational teams to ensure flawless service execution.
Craft, measure, and exceed service standards and key performance metrics.
Establish and articulate a strategic vision, set goals, and develop and track/measure results.
Drive associate development by mentoring junior team members.
Qualifications:
5+ years of experience in back-office/front-office application build and Level 2 or production support.
Proficiency in SQL, Core Java, Unix, or Python (one or more required).
Experience with reference data, order management, and trade flow systems support or development is a plus.
Knowledge of MS Office (Excel, Outlook, etc.).
Additional knowledge in XML, JCL, JSP, DB2, Easytrieve, PDX, Angular JS, Oracle/MySQL, .NET, JMS, Kafka, Camel, drools, AWS, JDBC, Swing, Java 1.8, Oracle 12c, Spring 4.x, IBM MQ, Websphere 8.5, Tomcat 8.0, AutoSys, BladeLogic, and mainframe systems is advantageous.
Benefits: For more information on our comprehensive benefits, please visit
www.broadridgebenefits.com .
We are committed to fostering a collaborative, engaging, and inclusive environment where everyone feels safe, understood, and valued. We celebrate diverse perspectives and promote an environment where associates can perform at their best.
US applicants:
Click here
to view the EEOC "Know Your Rights" poster.
Disability Assistance We provide equal employment opportunities and support reasonable accommodations for applicants and employees with disabilities. For assistance or accommodations, contact us at 888-237-7769 or email
BRcareers@broadridge.com .
#J-18808-Ljbffr
We’re seeking a Lead Client Support Analyst to work with our stellar team! We are looking for an upbeat, creative, and customer-focused individual eager to develop their career in a FinTech environment by joining our Newark, NJ team. Your primary focus will be supporting our clients with the Brokerage Processing Solution applications. You will contribute to the strategic direction for Business Support of our Capital Market office products, aiming to drive client happiness and enhance client benchmarking.
This role is hybrid, requiring in-office presence 2-3 days a week at a Broadridge office.
Responsibilities:
Handle production issues, review postmortems, and anticipate future business changes, actively adapting plans to ensure premium service.
Provide customer service support aligned with our strategic priorities across multiple BPS products.
Review, research, and manage client inquiries, collaborating with development, product, application support, and operational teams to ensure flawless service execution.
Craft, measure, and exceed service standards and key performance metrics.
Establish and articulate a strategic vision, set goals, and develop and track/measure results.
Drive associate development by mentoring junior team members.
Qualifications:
5+ years of experience in back-office/front-office application build and Level 2 or production support.
Proficiency in SQL, Core Java, Unix, or Python (one or more required).
Experience with reference data, order management, and trade flow systems support or development is a plus.
Knowledge of MS Office (Excel, Outlook, etc.).
Additional knowledge in XML, JCL, JSP, DB2, Easytrieve, PDX, Angular JS, Oracle/MySQL, .NET, JMS, Kafka, Camel, drools, AWS, JDBC, Swing, Java 1.8, Oracle 12c, Spring 4.x, IBM MQ, Websphere 8.5, Tomcat 8.0, AutoSys, BladeLogic, and mainframe systems is advantageous.
Benefits: For more information on our comprehensive benefits, please visit
www.broadridgebenefits.com .
We are committed to fostering a collaborative, engaging, and inclusive environment where everyone feels safe, understood, and valued. We celebrate diverse perspectives and promote an environment where associates can perform at their best.
US applicants:
Click here
to view the EEOC "Know Your Rights" poster.
Disability Assistance We provide equal employment opportunities and support reasonable accommodations for applicants and employees with disabilities. For assistance or accommodations, contact us at 888-237-7769 or email
BRcareers@broadridge.com .
#J-18808-Ljbffr