Ami Arroyo, Inc.
$29/hr - Call Center Autonomous Vehicle Customer Support
Ami Arroyo, Inc., Foster City, California, United States, 94420
$29/hr - Call Center Autonomous Vehicle Customer Support
Get AI-powered advice on this job and more exclusive features. Job Description
About the Role
What if your next job let you be the human partner to an AI-powered ride-hailing experience?
Our client is seeking a Customer Support Associate – Rider Operations to provide real-time, high-touch support for passengers using their cutting-edge autonomous vehicle service. You’ll be a vital bridge between riders and the technology, helping ensure every trip is smooth, safe, and supported.
This is a great fit for someone calm under pressure, passionate about next-gen mobility, and eager to help shape the future of transportation.
Core Attributes
What You Bring to the Table
Empathetic communicator – You handle complex and emotional rider situations with care, clarity, and professionalism. Fast thinker – You respond quickly and calmly in dynamic, sometimes high-pressure environments. Detail-aware – You notice trends, log precise data, and help teams act on what matters. Tech-literate – You’re comfortable with internal tools and eager to learn new platforms. Process-minded – You help shape the workflows and tools needed to support an entirely new service. Flexible & collaborative – You’re ready to adapt to changing priorities and work closely with cross-functional teams.
Responsibilities
Daily Expectations for Your Role
Deliver real-time support to riders before, during, and after trips via multiple channels Troubleshoot issues, offer next-step guidance, and escalate complex or urgent cases appropriately Collaborate with operations, safety, and technical teams to investigate and resolve rider-impacting problems Contribute to ongoing product improvement by flagging patterns, logging incidents, and sharing rider feedback Support testing, QA, and data collection efforts tied to rider experience Maintain a safety-first approach and foster a culture of open communication
Qualifications For Success
What It Takes
Minimum Requirements
3+ years in customer-facing roles such as call center, hospitality, or support roles that involved both phone and written support Strong verbal and written communication skills, including conflict resolution Proven ability to navigate high-pressure situations with professionalism Experience working cross-functionally in fast-paced environments Willingness to work flexible hours, including evenings and weekends Preferred Qualifications: Familiarity with tools like Zendesk, Slack, Jira, or similar Prior experience supporting hardware or app-based services Exposure to real-time operations or QA testing Background in mobility, logistics, or other fast-moving service industries
Compensation & Benefits
Pre-tax commuter benefits Employer-subsidized healthcare Flexible Spending Account (FSA) for health expenses Fully covered short- and long-term disability and life insurance 401(k) plan
Working Environment
This is a full-time, 6-month contract role staffed via our recruiting partner. It is an onsite position based in Foster City, CA with multiple available shifts including mornings, evenings, and weekends. Flexibility is key, as shift needs may evolve based on launch and operational timelines
About Our Client
Our client is redefining urban mobility through fully autonomous, electric ride-hailing services designed from the ground up. By seamlessly combining robotics, AI, and automotive engineering, they aim to create safer, cleaner, and more enjoyable journeys for all. With a focus on in-house vehicle design and city-first deployment strategies, they’re not just transforming how people move — they’re reimagining what a ride can be
Our Commitment to You
Ami Arroyo Recruiting is more than just a recruiting firm; we're a partner in your career journey. We are dedicated to connecting exceptional talent with meaningful opportunities, supporting the growth of careers and companies alike. We understand that everyone's path is unique, and we're committed to finding the perfect fit for each individual.
We embrace diversity and are proud to be an Equal Opportunity Employer. All qualified candidates are encouraged to apply and will receive consideration for employment without regard to their status. While we are not able to sponsor visas at this time, we welcome every candidate eligible to work in the United States to connect with us. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Human Resources Industries Staffing and Recruiting Referrals increase your chances of interviewing at Ami Arroyo, Inc. by 2x San Ramon, CA $92,600 - $138,800 1 week ago Stanford, CA $112,503 - $125,000 5 months ago Redwood City, CA $140,000 - $155,000 1 week ago Fremont, CA $60,000 - $62,000 15 hours ago Menlo Park, CA $141,000 - $206,000 10 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Get AI-powered advice on this job and more exclusive features. Job Description
About the Role
What if your next job let you be the human partner to an AI-powered ride-hailing experience?
Our client is seeking a Customer Support Associate – Rider Operations to provide real-time, high-touch support for passengers using their cutting-edge autonomous vehicle service. You’ll be a vital bridge between riders and the technology, helping ensure every trip is smooth, safe, and supported.
This is a great fit for someone calm under pressure, passionate about next-gen mobility, and eager to help shape the future of transportation.
Core Attributes
What You Bring to the Table
Empathetic communicator – You handle complex and emotional rider situations with care, clarity, and professionalism. Fast thinker – You respond quickly and calmly in dynamic, sometimes high-pressure environments. Detail-aware – You notice trends, log precise data, and help teams act on what matters. Tech-literate – You’re comfortable with internal tools and eager to learn new platforms. Process-minded – You help shape the workflows and tools needed to support an entirely new service. Flexible & collaborative – You’re ready to adapt to changing priorities and work closely with cross-functional teams.
Responsibilities
Daily Expectations for Your Role
Deliver real-time support to riders before, during, and after trips via multiple channels Troubleshoot issues, offer next-step guidance, and escalate complex or urgent cases appropriately Collaborate with operations, safety, and technical teams to investigate and resolve rider-impacting problems Contribute to ongoing product improvement by flagging patterns, logging incidents, and sharing rider feedback Support testing, QA, and data collection efforts tied to rider experience Maintain a safety-first approach and foster a culture of open communication
Qualifications For Success
What It Takes
Minimum Requirements
3+ years in customer-facing roles such as call center, hospitality, or support roles that involved both phone and written support Strong verbal and written communication skills, including conflict resolution Proven ability to navigate high-pressure situations with professionalism Experience working cross-functionally in fast-paced environments Willingness to work flexible hours, including evenings and weekends Preferred Qualifications: Familiarity with tools like Zendesk, Slack, Jira, or similar Prior experience supporting hardware or app-based services Exposure to real-time operations or QA testing Background in mobility, logistics, or other fast-moving service industries
Compensation & Benefits
Pre-tax commuter benefits Employer-subsidized healthcare Flexible Spending Account (FSA) for health expenses Fully covered short- and long-term disability and life insurance 401(k) plan
Working Environment
This is a full-time, 6-month contract role staffed via our recruiting partner. It is an onsite position based in Foster City, CA with multiple available shifts including mornings, evenings, and weekends. Flexibility is key, as shift needs may evolve based on launch and operational timelines
About Our Client
Our client is redefining urban mobility through fully autonomous, electric ride-hailing services designed from the ground up. By seamlessly combining robotics, AI, and automotive engineering, they aim to create safer, cleaner, and more enjoyable journeys for all. With a focus on in-house vehicle design and city-first deployment strategies, they’re not just transforming how people move — they’re reimagining what a ride can be
Our Commitment to You
Ami Arroyo Recruiting is more than just a recruiting firm; we're a partner in your career journey. We are dedicated to connecting exceptional talent with meaningful opportunities, supporting the growth of careers and companies alike. We understand that everyone's path is unique, and we're committed to finding the perfect fit for each individual.
We embrace diversity and are proud to be an Equal Opportunity Employer. All qualified candidates are encouraged to apply and will receive consideration for employment without regard to their status. While we are not able to sponsor visas at this time, we welcome every candidate eligible to work in the United States to connect with us. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Human Resources Industries Staffing and Recruiting Referrals increase your chances of interviewing at Ami Arroyo, Inc. by 2x San Ramon, CA $92,600 - $138,800 1 week ago Stanford, CA $112,503 - $125,000 5 months ago Redwood City, CA $140,000 - $155,000 1 week ago Fremont, CA $60,000 - $62,000 15 hours ago Menlo Park, CA $141,000 - $206,000 10 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr