Hotel Front Desk Clerk

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Bookkeeping: keep accurate records of all hotel guest account information • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information • Field customer complaints when necessary • Work with the housekeeping staff to ensure rooms are ready for new guests Qualifications: • Must have graduated high school, received a GED or equivalent • Working knowledge of Microsoft Office and reservation management systems • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Displays impeccable interpersonal, time management, organizational skills, and customer service skills • Comfortable taking telephone calls and mitigating stressful situations Compensation: $18 - $19 hourly

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