Motorola Solutions
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewThe Renewal Sales organization is a critical part of the Command Center Software Sales organization at Motorola Solutions. Our mission is to secure a continuous revenue stream by ensuring the timely and successful renewal of contracts and subscriptions. We are dedicated to maximizing customer lifetime value by tracking upcoming renewals and proactively engaging with clients. We are driven by data-centric insights, utilizing CRM and analytics tools to forecast renewals, identify upsell and cross-sell opportunities, and contribute to the company's overall growth and profitability.Job Description
This is a unique opportunity to work in close collaboration with several different MSI departments in the Public Safety space, including Sales, Partner/Channels, Product, Customer Success, and Finance teams. The Solution Advisor develops, streamlines, and executes the customer renewal process by working with these internal stakeholders. Additionally, the Solution Advisor ensures that all customer contracts (direct and through partners) are tracked, forecasted, quoted, pursued, closed, and processed accurately and timely. The ideal candidate will bring excellent customer service, have the highest standards of accuracy and precision, be detail-oriented, and have business partnering skills. The Solution Advisor would work closely with the Emergency Call Handling business at MSI. If you want to join a growing business, thrive on juggling multiple tasks, and are "obsessive" about attention to detail, this may be the job for you! Responsibilities include but are not limited to: Develop, implement, and streamline a renewal motion that allows for the timely execution of the subscription and service contract
Develop and maintain a renewal opportunity pipeline
Track, forecast, and drive software sales renewals in collaboration with the Sales teams and end customers
Identify upsell and cross-sell opportunities as renewal contracts are created to drive additional revenue
Engage with Go-to-Market teams to understand new subscription offers and synergies with existing product lines
Work with internal tools like Configure, Price, Quote, and Quote to Service Contract to develop pricing proposals for customer renewals
Identify, consolidate, and co-term separate contracts, where appropriate
Work with Sales and Channel Partners to identify and resolve any missing or incorrect contract information
Ensure CRM data integrity, including accurate opportunity information, customer contract details & documentation
Responsible for creating and updating customer renewal opportunities in Salesforce
Analyze data and support the executive management team by providing renewal metrics, including but not limited to Net Retention, Gross Retention, Churn, etc.
Provide support as needed in weekly renewal meetings
Provide excellent customer service throughout the order process
Continually evaluating processes and looking for opportunities to improve & find efficiencies
Qualifications: High School Diploma or equivalent, Bachelor's Degree preferred
5+ years of experience in contracts/sales/presales/support experience, handling a high volume of contracts preferred
Proficient Microsoft Excel / Google Sheets skills - including PivotTables and VLOOKUPs
Excellent written, and verbal communication skills
Ability to articulate and sell enterprise software solutions
Excellent customer service and problem-resolution skills
Highly organized and resourceful with exceptional time management skills
Exceptional work ethic, team mentality, positive attitude, highly driven, self-motivated
Demonstrated ability to consistently work within fixed timeframes and provide accurate/high-quality deliverables
Strong decision-making, problem-solving, and analytical skills
Ability to continually qualify the strength and viability of opportunities throughout a dynamic sales process
Familiar with CRM (Customer Relationship Management) upkeep, management, forecasting, and maintenance of sales pipeline activities
Travel anticipated to be 10-20%
Target Base Salary Range: $70,000 -$90,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-MM1 Basic Requirements
High School Diploma or equivalent 5+ years of contract management, sales, presales, and/or sales support experience Travel RequirementsUnder 25%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes
Our U.S.Benefitsinclude: Incentive Bonus Plans
Medical, Dental, Visionbenefits
401K with Company Match
10 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more!
EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewThe Renewal Sales organization is a critical part of the Command Center Software Sales organization at Motorola Solutions. Our mission is to secure a continuous revenue stream by ensuring the timely and successful renewal of contracts and subscriptions. We are dedicated to maximizing customer lifetime value by tracking upcoming renewals and proactively engaging with clients. We are driven by data-centric insights, utilizing CRM and analytics tools to forecast renewals, identify upsell and cross-sell opportunities, and contribute to the company's overall growth and profitability.Job Description
This is a unique opportunity to work in close collaboration with several different MSI departments in the Public Safety space, including Sales, Partner/Channels, Product, Customer Success, and Finance teams. The Solution Advisor develops, streamlines, and executes the customer renewal process by working with these internal stakeholders. Additionally, the Solution Advisor ensures that all customer contracts (direct and through partners) are tracked, forecasted, quoted, pursued, closed, and processed accurately and timely. The ideal candidate will bring excellent customer service, have the highest standards of accuracy and precision, be detail-oriented, and have business partnering skills. The Solution Advisor would work closely with the Emergency Call Handling business at MSI. If you want to join a growing business, thrive on juggling multiple tasks, and are "obsessive" about attention to detail, this may be the job for you! Responsibilities include but are not limited to: Develop, implement, and streamline a renewal motion that allows for the timely execution of the subscription and service contract
Develop and maintain a renewal opportunity pipeline
Track, forecast, and drive software sales renewals in collaboration with the Sales teams and end customers
Identify upsell and cross-sell opportunities as renewal contracts are created to drive additional revenue
Engage with Go-to-Market teams to understand new subscription offers and synergies with existing product lines
Work with internal tools like Configure, Price, Quote, and Quote to Service Contract to develop pricing proposals for customer renewals
Identify, consolidate, and co-term separate contracts, where appropriate
Work with Sales and Channel Partners to identify and resolve any missing or incorrect contract information
Ensure CRM data integrity, including accurate opportunity information, customer contract details & documentation
Responsible for creating and updating customer renewal opportunities in Salesforce
Analyze data and support the executive management team by providing renewal metrics, including but not limited to Net Retention, Gross Retention, Churn, etc.
Provide support as needed in weekly renewal meetings
Provide excellent customer service throughout the order process
Continually evaluating processes and looking for opportunities to improve & find efficiencies
Qualifications: High School Diploma or equivalent, Bachelor's Degree preferred
5+ years of experience in contracts/sales/presales/support experience, handling a high volume of contracts preferred
Proficient Microsoft Excel / Google Sheets skills - including PivotTables and VLOOKUPs
Excellent written, and verbal communication skills
Ability to articulate and sell enterprise software solutions
Excellent customer service and problem-resolution skills
Highly organized and resourceful with exceptional time management skills
Exceptional work ethic, team mentality, positive attitude, highly driven, self-motivated
Demonstrated ability to consistently work within fixed timeframes and provide accurate/high-quality deliverables
Strong decision-making, problem-solving, and analytical skills
Ability to continually qualify the strength and viability of opportunities throughout a dynamic sales process
Familiar with CRM (Customer Relationship Management) upkeep, management, forecasting, and maintenance of sales pipeline activities
Travel anticipated to be 10-20%
Target Base Salary Range: $70,000 -$90,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-MM1 Basic Requirements
High School Diploma or equivalent 5+ years of contract management, sales, presales, and/or sales support experience Travel RequirementsUnder 25%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYes
Our U.S.Benefitsinclude: Incentive Bonus Plans
Medical, Dental, Visionbenefits
401K with Company Match
10 Paid Holidays
GenerousPaidTime Off Packages
Employee Stock Purchase Plan
PaidParental & Family Leave
and more!
EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.