ClearanceJobs is hiring: IT Server Support in Washington

IT Server Support

Arlington, VA (On/Off-Site)

MUST:

• Active Secret Clearance
• 2 4 years of hands-on helpdesk or technical support environment
• 2 4 years of server & network support specific experience
• Working knowledge of technical security systems such as CCTV, alarms, and access control is highly desired
• Experience supervising small technical teams
• Good IT experience base to draw upon and be able and willing to learn new applications and related hardware devices under general supervision
• Desire two IT certifications such as CompTIA A+, CCNA, Network+, etc.
• A degree in the field of computer science or a related discipline is preferred

DUTIES:

• Collect and track relevant data and statistics and record network operations support accomplishments for inclusion in weekly reports
• Check SolarWinds concerning network and systems status on a recurring basis and take or initiate action to address problems or issues
• Assign new work orders to operations support technicians/engineers within one hour of STAC notification; personally follow-up on any urgent action
• Under direction of the lead network engineer, provide statistical reporting data on post communications links as required
• Maintain a log and track metrics on network outages
• Make post database updates
• Maintain up-to-date IP list on SharePoint
• Take action for any technical faults or issues, maintain cleanliness, organization (documentation), operation and monitor the logbook
• Ensure all tickets are acted on promptly, effectively and closed out promptly, meeting established metrics, service level agreements, and contractual obligations
• Maintain the operations support duty roster
• Make sure that 24/7/365 customer support is available
• Provide coaching and direction to subordinate Systems Engineers (Watchstanders)
• Identify any weaknesses and training needs
• Conduct quality control checks and audit work completed by other Watchstanders
• Review shift and work order logs for completeness and accuracy
• Ensure that all technical support and commissioning operations are conducted in accordance with applicable policies, standards, and guidelines
• Under the direction of the NOC Manager, initiate, plan, execute, monitor & control, and complete special projects
• Serve as the shift lead and subject matter expert for technical and resource management
• Act as a conduit for communication between Watchstanders and the NOC Manager and/or level 3 technical staff