The Huntington Library, Art Museum, and Botanical Gardens
Reception Associate
The Huntington Library, Art Museum, and Botanical Gardens, San Marino, California, us, 91118
About Us
At The Huntington, we believe that having a team of diverse backgrounds and voices working together will enable us to support and promote the appreciation of the humanities, the arts, and botanical science. The Huntington is proud to be an equal opportunity employer and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, disability, sex, gender, gender identity, sexual orientation or any other characteristic protected by local, state or federal law.
The Huntington
Founded in 1919, The Huntington is a collections-based research and educational institution open to the public, housing world-class library, art, and botanical collections. Its mission is to support research and promote education in the arts, humanities, and botanical science and to display and interpret its extraordinary resources for diverse audiences.
The Culture
Here we are committed to the highest of standards in all that we do - from preserving and protecting the collections, to exhibitions, educational and scholarly programming, visitor and reader services, and beyond. Achieving excellence across these pursuits requires a diversity of perspectives, expertise, experience, and methodologies.
At The Huntington, our organizational Culture is shaped by the following core values: Intellectual curiosity, Collaboration, Stewardship, Belonging, and Integrity. Intellectual Curiosity:
Knowledge, lifelong learning, and a spirit of inquiry are at the core of our mission and organizational culture. Collaboration:
Teamwork and a collaborative attitude are important at all levels of The Huntington. We foster relationships internally among our departments and externally with organizations throughout the community. Stewardship:
We are committed to the care and development of our collections, our financial and physical resources, our staff, and our community. Belonging:
We strive to attract and maintain a workforce of individuals with diverse talents, backgrounds, and perspectives. Our organizational culture promotes a sense of welcome, inclusion, and connection. Integrity:
We value respect and honesty, working to fulfill our mission with honor and ethical principles. Job Description
About the Role
As a key member of the on-site Membership and Visitor Services Department, The Huntington Reception Associate provides institution wide support through the answering and routing of phone calls, emails, and in-person inquiries. As part of the team that welcomes and initiates the first impression of the Huntington experience, this staff member will provide exceptional customer service with an emphasis on Membership, Visitor Services, dining inquiries, transactions, and reservations. Maintains lost and found items and database, helps with wheelchair loan distribution and locker assignments. This role reports to the Reception and Visitor Services Manager.
This is a part-time position set at 24 hours a week (Schedule: Mon., Wed., Thu., Fri. from 10 a.m. - 5 p.m.).
Essential Duties
Operates multiple line telephone system, answering and directing calls to appropriate individuals/departments. Provides accurate information to callers, working courteously and effectively with the public, staff, volunteers, vendors, and outside organizations. Greets guests to the visitor services center and provides information to public, members, and staff guests. May process reservations for guests entering the grounds and guide guests to different areas as needed. Supports Membership and Visitor Services with email inquiries, voicemail, membership and ticket transactions and reservations, as well as dining inquiries. Utilizes multiple software; Nextiva, Freshdesk, Ticketure, Raisers Edge, and MS Office Suite to research and answer inquiries. Aids in responding reception email address and all Huntington event related questions. Logs lost and found items, logging and contacting owners when possible. Issues out locker keys for items prohibited by security and maintains locker cleanliness. Aids in locker inspections when items are left behind, and contacts visitors when keys are not returned. Assists with checking in large/oversized items while visitor is on the grounds. Works closely with Manager, for latest information on events, event reservations, and daily questions. Assists with wheelchair loan distribution, returns and waitlist. Maintains cleanliness, organization, and supply of reception window. Services the comment box, forwarding correspondence to Manager. Assists with a variety of administrative assignments, mailings, or special events as needed. Candidate Requirements and Experience
Required
High School diploma or GED. Excellent verbal and written communication skills and the ability to communicate complex information over phone and email concisely. Energetic and positive attitude with exceptional interpersonal skills, handling all situations with tact, a professional demeanor, accuracy, and attention to detail. Experience with de-escalation methods. Ability to manage multiple incoming calls with speed and efficiency. Punctual and dependable. Ability to work independently and make good judgment. Available to work weekend/weekday shifts as needed/requested and holidays Troubleshoots concerns, creates solutions and reports to the Reception and Visitor Services Manager or appropriate staff when necessary. Sensitivity to working with diverse audiences.
Preferred
Some college-level coursework Knowledge of Microsoft Office, donor database software and ticketing software experience a plus. Ability to adapt to changing situations and circumstances. Ability to lift, move, or pull up to 30 lbs. Experience working in a non-profit, museum setting or ticket sales servicing. Working Conditions
The reception office is a window desk in the Education and Visitor Center that can be subject to weather conditions as it is both an outdoor/indoor office. Office space is shared, with one other associate. Work schedule will be scheduled monthly at 24 hours a week (Mon., Wed., Thu., Fri., 10 a.m.- 5 p.m.).
Compensation & Benefits
We provide competitive compensation, generous benefits and perks for all eligible employees including:
Pay Rate: $18.50/hr. 403(b) retirement plan and matching retirement plan with an outstanding employer match Considerable paid time off, including annual leave, sick leave, and holidays Discounts for staff in The Huntington Store and restaurants Free admission to various museums and cultural institutions Free passes each month to welcome family and friends to visit the grounds
The Application Process
Please submit a cover letter and CV/resume as a single PDF attachment.
You will have the opportunity to submit additional documents on the "My Experience" section of the application.
At The Huntington, we believe that having a team of diverse backgrounds and voices working together will enable us to support and promote the appreciation of the humanities, the arts, and botanical science. The Huntington is proud to be an equal opportunity employer and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, disability, sex, gender, gender identity, sexual orientation or any other characteristic protected by local, state or federal law.
The Huntington
Founded in 1919, The Huntington is a collections-based research and educational institution open to the public, housing world-class library, art, and botanical collections. Its mission is to support research and promote education in the arts, humanities, and botanical science and to display and interpret its extraordinary resources for diverse audiences.
The Culture
Here we are committed to the highest of standards in all that we do - from preserving and protecting the collections, to exhibitions, educational and scholarly programming, visitor and reader services, and beyond. Achieving excellence across these pursuits requires a diversity of perspectives, expertise, experience, and methodologies.
At The Huntington, our organizational Culture is shaped by the following core values: Intellectual curiosity, Collaboration, Stewardship, Belonging, and Integrity. Intellectual Curiosity:
Knowledge, lifelong learning, and a spirit of inquiry are at the core of our mission and organizational culture. Collaboration:
Teamwork and a collaborative attitude are important at all levels of The Huntington. We foster relationships internally among our departments and externally with organizations throughout the community. Stewardship:
We are committed to the care and development of our collections, our financial and physical resources, our staff, and our community. Belonging:
We strive to attract and maintain a workforce of individuals with diverse talents, backgrounds, and perspectives. Our organizational culture promotes a sense of welcome, inclusion, and connection. Integrity:
We value respect and honesty, working to fulfill our mission with honor and ethical principles. Job Description
About the Role
As a key member of the on-site Membership and Visitor Services Department, The Huntington Reception Associate provides institution wide support through the answering and routing of phone calls, emails, and in-person inquiries. As part of the team that welcomes and initiates the first impression of the Huntington experience, this staff member will provide exceptional customer service with an emphasis on Membership, Visitor Services, dining inquiries, transactions, and reservations. Maintains lost and found items and database, helps with wheelchair loan distribution and locker assignments. This role reports to the Reception and Visitor Services Manager.
This is a part-time position set at 24 hours a week (Schedule: Mon., Wed., Thu., Fri. from 10 a.m. - 5 p.m.).
Essential Duties
Operates multiple line telephone system, answering and directing calls to appropriate individuals/departments. Provides accurate information to callers, working courteously and effectively with the public, staff, volunteers, vendors, and outside organizations. Greets guests to the visitor services center and provides information to public, members, and staff guests. May process reservations for guests entering the grounds and guide guests to different areas as needed. Supports Membership and Visitor Services with email inquiries, voicemail, membership and ticket transactions and reservations, as well as dining inquiries. Utilizes multiple software; Nextiva, Freshdesk, Ticketure, Raisers Edge, and MS Office Suite to research and answer inquiries. Aids in responding reception email address and all Huntington event related questions. Logs lost and found items, logging and contacting owners when possible. Issues out locker keys for items prohibited by security and maintains locker cleanliness. Aids in locker inspections when items are left behind, and contacts visitors when keys are not returned. Assists with checking in large/oversized items while visitor is on the grounds. Works closely with Manager, for latest information on events, event reservations, and daily questions. Assists with wheelchair loan distribution, returns and waitlist. Maintains cleanliness, organization, and supply of reception window. Services the comment box, forwarding correspondence to Manager. Assists with a variety of administrative assignments, mailings, or special events as needed. Candidate Requirements and Experience
Required
High School diploma or GED. Excellent verbal and written communication skills and the ability to communicate complex information over phone and email concisely. Energetic and positive attitude with exceptional interpersonal skills, handling all situations with tact, a professional demeanor, accuracy, and attention to detail. Experience with de-escalation methods. Ability to manage multiple incoming calls with speed and efficiency. Punctual and dependable. Ability to work independently and make good judgment. Available to work weekend/weekday shifts as needed/requested and holidays Troubleshoots concerns, creates solutions and reports to the Reception and Visitor Services Manager or appropriate staff when necessary. Sensitivity to working with diverse audiences.
Preferred
Some college-level coursework Knowledge of Microsoft Office, donor database software and ticketing software experience a plus. Ability to adapt to changing situations and circumstances. Ability to lift, move, or pull up to 30 lbs. Experience working in a non-profit, museum setting or ticket sales servicing. Working Conditions
The reception office is a window desk in the Education and Visitor Center that can be subject to weather conditions as it is both an outdoor/indoor office. Office space is shared, with one other associate. Work schedule will be scheduled monthly at 24 hours a week (Mon., Wed., Thu., Fri., 10 a.m.- 5 p.m.).
Compensation & Benefits
We provide competitive compensation, generous benefits and perks for all eligible employees including:
Pay Rate: $18.50/hr. 403(b) retirement plan and matching retirement plan with an outstanding employer match Considerable paid time off, including annual leave, sick leave, and holidays Discounts for staff in The Huntington Store and restaurants Free admission to various museums and cultural institutions Free passes each month to welcome family and friends to visit the grounds
The Application Process
Please submit a cover letter and CV/resume as a single PDF attachment.
You will have the opportunity to submit additional documents on the "My Experience" section of the application.