Tools for Humanity
Head of Central Operations
Tools for Humanity, San Francisco, California, United States, 94199
Overview
Head of Central Operations (Market Ops) at Tools for Humanity. Lead the design, execution, and optimization of central functions of our market operations team, including logistics, customer experience, and global enablement. About the Company
World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone. This opportunity would be with Tools for Humanity. About the Team
Tools for Humanity is building the global infrastructure to make digital identity and financial systems more inclusive, secure, and accessible. As we expand across markets, our operations must scale with precision and creativity. We are seeking a Head of Central Operations (Market Ops) to lead the backbone of our operational strategy—solving policy, logistics, and process challenges while empowering teams to deliver exceptional execution. Opportunity and Responsibilities
Operational Leadership: Drive the design and execution of central operations that support all markets globally; tackle complex challenges in operations, sales, enablement, logistics, or support, ensuring solutions are scalable and sustainable. Program & Project Management: Lead cross-functional initiatives spanning policy, compliance or product management; ensure alignment across teams, holding stakeholders accountable to goals, timelines, and quality standards. People Management: Build, manage, and mentor a high-performing global team; create a culture of accountability, collaboration, and continuous improvement. Problem-Solving at Scale: Anticipate and remove barriers to execution, from regulatory hurdles to logistics bottlenecks; connect dots across departments to move initiatives forward. Stakeholder Collaboration: Partner with Product, Engineering, Customer Experience, Economics and Legal teams to support seamless execution of new initiatives; act as a trusted advisor to senior leadership with insights, reporting, and recommendations. Qualifications
15+ years of experience in operations, program/project management, or related leadership roles. Proven success leading teams across different companies or industries with a track record of delivering measurable results. Strong people management skills with experience developing and retaining high-performing teams. Demonstrated ability to solve problems in complex, fast-moving environments. Experience working cross-functionally; excellent communication and organizational skills; ability to translate between technical and non-technical teams. Nice to Have
Experience scaling operations in global or regulated markets. Background in identity, fintech, or emerging technology industries. Who You Are
A well-rounded operator who can set strategy and manage details. A people-first leader who empowers teams through mentorship and clear direction. A natural problem solver who thrives in ambiguity and takes ownership of outcomes. A collaborator who connects dots across functions and ensures alignment from planning to execution. Pay Transparency
The reasonably estimated salary for this role at TFH ranges from $250,000 - $320,000, plus a competitive long term incentive package. Actual compensation is based on factors such as the candidate\'s skills, qualifications, and experience. TFH offers comprehensive employee benefits including healthcare, dental, vision, 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and more. Compliance and Consent
By submitting your application, you consent to the processing and internal sharing of your CV within the company, in compliance with the GDPR.
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Head of Central Operations (Market Ops) at Tools for Humanity. Lead the design, execution, and optimization of central functions of our market operations team, including logistics, customer experience, and global enablement. About the Company
World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone. This opportunity would be with Tools for Humanity. About the Team
Tools for Humanity is building the global infrastructure to make digital identity and financial systems more inclusive, secure, and accessible. As we expand across markets, our operations must scale with precision and creativity. We are seeking a Head of Central Operations (Market Ops) to lead the backbone of our operational strategy—solving policy, logistics, and process challenges while empowering teams to deliver exceptional execution. Opportunity and Responsibilities
Operational Leadership: Drive the design and execution of central operations that support all markets globally; tackle complex challenges in operations, sales, enablement, logistics, or support, ensuring solutions are scalable and sustainable. Program & Project Management: Lead cross-functional initiatives spanning policy, compliance or product management; ensure alignment across teams, holding stakeholders accountable to goals, timelines, and quality standards. People Management: Build, manage, and mentor a high-performing global team; create a culture of accountability, collaboration, and continuous improvement. Problem-Solving at Scale: Anticipate and remove barriers to execution, from regulatory hurdles to logistics bottlenecks; connect dots across departments to move initiatives forward. Stakeholder Collaboration: Partner with Product, Engineering, Customer Experience, Economics and Legal teams to support seamless execution of new initiatives; act as a trusted advisor to senior leadership with insights, reporting, and recommendations. Qualifications
15+ years of experience in operations, program/project management, or related leadership roles. Proven success leading teams across different companies or industries with a track record of delivering measurable results. Strong people management skills with experience developing and retaining high-performing teams. Demonstrated ability to solve problems in complex, fast-moving environments. Experience working cross-functionally; excellent communication and organizational skills; ability to translate between technical and non-technical teams. Nice to Have
Experience scaling operations in global or regulated markets. Background in identity, fintech, or emerging technology industries. Who You Are
A well-rounded operator who can set strategy and manage details. A people-first leader who empowers teams through mentorship and clear direction. A natural problem solver who thrives in ambiguity and takes ownership of outcomes. A collaborator who connects dots across functions and ensures alignment from planning to execution. Pay Transparency
The reasonably estimated salary for this role at TFH ranges from $250,000 - $320,000, plus a competitive long term incentive package. Actual compensation is based on factors such as the candidate\'s skills, qualifications, and experience. TFH offers comprehensive employee benefits including healthcare, dental, vision, 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and more. Compliance and Consent
By submitting your application, you consent to the processing and internal sharing of your CV within the company, in compliance with the GDPR.
#J-18808-Ljbffr