Receptionist Job at Andretti Indoor Karting & Games in Chandler

Overview

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Andretti Indoor Karting & Games is seeking a Receptionist to join the team. Experience with family entertainment centers is great, but not necessary. Andretti offers top-tier pay and benefits, including a 401(k) with company match, and opportunities to grow. We strive for a professional, high-energy environment with guests at the center of our experience.

Position Summary: A part-time Receptionist is responsible for anticipating guest needs and exceeding guest service expectations while providing a fun and exciting atmosphere. All positions assist guests in various areas and adhere to Andretti’s standards of quality guest satisfaction.

Key Responsibilities

• Welcome visitors by greeting them in person, via email, or by telephone.
• Answer the telephone within the 2-ring guideline and follow up on missed calls.
• Check, respond to, and distribute voicemails or messages to the appropriate persons.
• Screen and communicate calls for the department manager and other management personnel.
• Maintain office security by following safety procedures and controlling access to the reception desk.
• Perform clerical duties such as filing, faxing, photocopying and transcribing.
• Receive and sort daily mail and deliveries.
• Create and run documents using Microsoft Office Suite.
• Anticipate and respond to guests in a friendly and positive manner with a sense of urgency.
• Assist with guest recovery and notify a manager to ensure positive guest experiences.
• Maintain working knowledge of the Andretti brand, products, policies, and procedures.
• Communicate clearly and professionally while interacting with guests and co-workers.
• Work as a team to meet guests’ needs and support other departments.
• Observe, instruct and monitor guests for safety and guideline adherence.
• Attend all required department and company meetings and training sessions.
• Maintain a clean and safe work area in compliance with company policies and procedures.
• Be aware of and knowledgeable about facility emergency procedures.
• Perform opening, running, and closing department duties as assigned.
• Prior guest service or hospitality experience is preferred.

Skills & Requirements

• High School Diploma or equivalent.
• Desire and ability to be pleasant, upbeat and sociable throughout the workday.
• Ability to work a varied schedule including days, nights, holidays and weekends.

Physical Requirements

• Walk or stand for extended periods of time.
• Must be able to lift up to 15 lbs regularly and up to 50 lbs occasionally.
• Ability to bend, reach, turn, climb and perform stocking as needed.
• Ability to communicate quickly and accurately.
• Work may involve bright/dim/flashing lights and loud sounds.
• Manual dexterity to operate necessary equipment.
• Follow safety standards at all times.

Employment information

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Administrative
• Industries: Entertainment

Andretti Indoor Karting & Games can be the Starting Line for your Career. We are a rapidly growing Family Entertainment company with locations across the US and growing.