The New York Foundling is hiring: Bilingual Receptionist in New York

The New York Foundling is seeking a Bilingual Receptionist to provide a welcoming and professional first point of contact for clients, visitors, and staff.

The purpose of the receptionist position is to support the overall efficiency of the workplace by managing front desk operations, directing inquiries, and ensuring smooth communication flow.

Overview

At The New York Foundling, we trust in the power and potential of people, and we deliberately invest in proven practices. From bold beginnings in 1869, our New York-based nonprofit has supported hundreds of thousands of our neighbors on their own paths to stability, strength, and independence. We help children and families navigate through and beyond foster care. We help families struggling with conflict and poverty grow strong. We help individuals with developmental disabilities live their best lives, and we help our neighbors access quality health and mental health services—core to building lifelong resilience and wellbeing. Together, our interrelated programs provide a whole-person, whole-family, and whole-life approach that unlocks solutions for a lifetime.

Responsibilities

• Greet visitors and clients in a professional, welcoming manner to create a positive first impression and enhance the organization's public image.
• Manage incoming phone calls and direct inquiries and take messages, efficiently to ensure seamless communication within the organization.
• Coordinate the scheduling of visiting rooms. Maintain visiting rooms organized for family visits.
• Maintain an organized and presentable front desk and lobby area.
• Distribute incoming mail, packages, and correspondence to the appropriate department. Communicate effectively with staff and external parties to relay accurate information.
• Assist with administrative tasks such as filing and document preparation to support office productivity and workflow.
• Monitor visitor logs and issue name tags to maintain security protocols and protect confidential business operations.
• Perform other tasks as needed.

Qualifications

• High school diploma or equivalent, with some prior experience in customer service preferred but not required.
• Communication skills.
• Customer service skills.
• Organizational skills.
• Multitasking ability.
• Professional appearance and demeanor.
• Attention to details.
• Technology proficiency.
• Demonstrated strong commitment to safety.

The New York Foundling is committed to attracting and retaining a diverse employee population, honoring experiences, perspectives, and unique identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

Salary Range: $18.92/hour (plus education additive $3,800).