Rasmussen University is hiring: Central Receptionist in BLOOMINGTON

Job Description

Central Receptionist at Rasmussen University, located in Bloomington, MN, United States. This position is in the Call Center field and requires at least a Bachelor Degree. Location: Bloomington, MN.

Responsibilities

Central Reception Support-80%

• Corporate office phone line coverage of up to 200 calls a day, answering questions, and directing calls as appropriate via use of desktop application.
• Greeting and directing visitors as appropriate.
• Responsible for front desk coverage from 8AM CT-5PM CT.
• Ensuring high level of customer service for all callers and visitors and following Rasmussen protocols and procedures guidelines for phone interactions.
• Field common questions from employees and staff daily.

Administrative Support/Event Management-10%

• Assist the Administrative and Executive Team with onsite meetings, managing catering orders, and projects (i.e. preparing binders for department trainings and printing materials for onsite meetings).
• Helps facilitate office events (Remy Celebrations, holiday parties, community service day, and team building activities).
• Assist with onsite meetings.
• Manage conference room calendars.

Campus Support-5%

• Maintaining the Campus Directory and connecting with campuses/offices to verify directory information is accurate.
• Collaboration with departments to develop ideas to better serve our students/callers.

Floor Management-5%

• Distribution of mail and other packages delivered to the office.
• Ordering of office supplies, including employee break room.
• Maintenance of TV monitors and content via Carousel system.
• Ensuring the office floor, lounge, and meeting areas are kept organized, clean and well stocked.
• Assist with communication to the office floor regarding events, gatherings and officer reminders.
• Safety Promoter during fire drills and knowledge of emergency protocols.

Reporting Relationships

The Central Receptionist reports to the Office Manager.

Qualifications

• One to two years of prior office experience including reception, filing, customer service roles, and administrative duties.
• Associate's degree required.
• Prior experience in a call center environment handling customer service/collections is a plus.
• Excellent verbal and written communication skills.
• Positive upbeat attitude, willingness to learn, outstanding problem-solving skills, and professional demeanor.
• Ability to follow detail scripts and make sensible decisions based on the situation at hand.
• Team player who can work collaboratively with other departments.
• Independent starter.

About Us

Rasmussen University is a regionally accredited private university dedicated to changing lives and the communities it serves through high-demand and flexible educational programs. Since 1900, Rasmussen has focused on competency-based education, technology and transferrable skills, offering undergraduate and graduate programs online and in person at multiple campuses. Rasmussen is committed to supporting students, faculty and staff in pursuing academic excellence and community service. For more information, please visit www.rasmussen.edu.

Equal Opportunity Employer

At Rasmussen, we are proud to be an equal opportunity employer. We are committed to supporting and encouraging diversity in the workplace. We welcome our employees' differences regardless of race, color, creed, religion, gender, national origin, sexual orientation, marital status, age, gender identity, disability or veteran status.