Receptionist Position Job at HEALTH ATLAST WEST LA INC in Los Angeles

Join our dynamic team at Health Atlast West LA, a leading integrative healthcare clinic specializing in medical, chiropractic, massage, physio-therapy, and acupuncture. Our clinic is a comprehensive approach to healthcare.

Position Overview: The Front Desk Receptionist position plays a critical role in the success of the practice. The person in this position must maintain a positive attitude and allow the patient to feel their smile even in phone or written conversations. The ideal candidate will possess exceptional communication skills, exude positivity, and thrive in a fast-paced environment. Experience in a chiropractic or healthcare clinic or similar setting is preferred.

Responsibilities:

• Greet everyone with a smile and an enthusiastic verbal greeting.
• Answer phones, return voicemails, and screen calls for Practitioners.
• Check patients in and out of the practice. Checking out patients includes scheduling future appointments and collecting payment.
• Check in New Patients, ensuring that all necessary items are collected upon check-in: New Patient Intake forms, copy of DL and Insurance Card, a credit card to be stored in our system for payments.
• Get vitals (Height, weight, blood pressure, pulse, etc.) on all new patients.
• Assist the providers with patients. Get patients on the roller table, put e-stim on them, etc.
• Verify new patient’s insurance information and create files.
• Monitor various patient communication sites such as Classpass, Dear Doc, Zocdoc, and others to respond to new appointment requests promptly when a request is made.
• Call patients to confirm upcoming appointments.
• Call patients to check on how they are feeling following appointments.
• Create new sales opportunities by promoting all services the practice has to offer to all patients you come into contact with.

Qualifications:

• Excellent customer service skills.
• Effective and clear communication skills, both written and verbal.
• Strong organization skills. Maintains a neat and organized workspace and adheres to HIPPA compliance policies.
• Attention to detail.
• Remaining calm under pressure and the ability to multi-task and handle multiple calls at once.
• Proficient computer skills.

Education and Experience:

• Medical office experience preferred.
• Prior experience in a customer-facing position, preferably as a receptionist.
• High School degree or the equivalent.

Physical Requirements:

• Prolonged periods of sitting.
• Must be able to lift up to 15 pounds at times.
• Must have the ability to see up close with or without vision correction.
• Must possess the ability to communicate and comprehend information.

Benefits: Opportunity to participate with the company Blue Shield health plan, 100% coverage primary care, urgent care, telemedicine, and generic medication, Cal Savers retirement plan, 40 hours of sick pay, 1 week vacation accumulates after 1 year, 2 weeks vacation accumulates after 2 years, employee discounts, production bonuses.