Operations Supervisor - 3rd Shift Job at DHL eCommerce in Orlando

Overview

DHL eCommerce — Equal Opportunity Employer/Disability/VET

Location: Florida, Orlando (MCO)

Job Brief: At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company. Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive and supportive environment for all.

Responsibilities

• Execute the policies and procedures necessary to manage the physical manipulation of mail/small parcels within, into, and out of the assigned Distribution Center.
• Ensure the entire process meets customer and internal requirements and is completed in an organized, efficient, and safe manner.
• Assign work, set completion dates, review work, and manage performance in accordance with organizational policies and performance management processes.
• Supervise employees, mail/small parcel processing, quality process, and transportation in accordance with DHL eCommerce policies and procedures.
• Establish an environment of teamwork, employee involvement/empowerment, fairness, and consistency.
• Ensure proper staffing by department and shift based on scheduled mail/small parcel volume.
• Oversee employees’ attendance and time management; conduct performance reviews, coach and train direct employees.
• Monitor and ensure facility equipment is working correctly and meeting production standards; support the ongoing development and implementation of the Distribution Center Business Plan through timely and accurate fulfillment and operations while maintaining cost and quality efficiencies.
• Review productivity, KPIs, and quality reports to ensure department targets are met; implement corrective actions as needed.
• Recommend measures to improve production methods, working conditions, and increased efficiencies.
• Oversee safety activities to ensure compliance with DHL’s safety policy and ensure bi-annual Safety Methods and Employee Training is conducted.
• Support HR Business Partner in the recruitment and interview process of new hires.
• Act as liaison between the facility and on-site postal clerks; stay updated on postal rate/regulatory changes.
• Perform other related duties as assigned.

Education / Experience

• Preferred candidates will have: Bachelor’s degree in related field; understanding of small parcel logistics; knowledge of and experience in improving operations quality and safety programs; experience in implementing and applying process improvement tools such as 5S; demonstrated successful experience in supervising and driving improved production standards and automation utilization.
• Minimum required: HS Diploma/GED with 2 years of external supervisory experience or 1 year of DHL eCommerce Operations Trainer/Quality experience; 2 years’ experience working in a distribution/mail/ or similar environment; knowledge of operations quality and safety programs.

Required Skills

• Strong leadership and organizational skills; ability to motivate, delegate, and hold direct reports accountable to daily, weekly, and monthly production objectives.
• Excellent oral and written communication skills; ability to adapt to various audiences.
• Strong analytical and problem-solving skills.
• Proficient in MS Word, Excel, and PowerPoint.

Physical Demands

Physical demands are consistent with a warehouse environment. May be exposed to varying temperatures, noise, dust, and changes in lighting. May be required to push, pull, and lift up to 50 lbs. Often walk in the warehouse to supervise employees.

Benefits

Competitive pay; bonus programs; retirement savings (401k) with company match; medical, dental, vision; wellbeing programs; FSA/HSA; tuition reimbursement; Paid Time Off; holidays and floating holidays; parental leave; employee discount; EAP & Work-Life program; disability and life insurance.

Equal Opportunity Employer - Veterans / Disability