Bandwidth Recruitment is hiring: NOC Technician (3rd Shift) in Raleigh

Overview

Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! Bandwidth values diverse, authentic teams and encourages BANDmates to bring their whole selves to work. #jointheband

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves.

What We Are Looking For

The ideal candidate will investigate and troubleshoot the various equipment, applications and tools that support Bandwidth’s voice and messaging network infrastructure. This role requires diligence and a quick learning curve across areas from IP networking to VoIP in a complex troubleshooting environment. This role works 100% in office out of our Raleigh HQ

What You'll Do

• Perform identification classification, prioritization of incidents affecting the Bandwidth network
• Create and maintain trouble tickets with service providers and internal teams to drive incidents to resolution
• Perform tasks associated with resolving high-priority incidents; coordinating troubleshooting bridge, engaging internal resources and service providers
• Take ownership of each incident and perform escalations where required
• Troubleshoot VoIP calls at the SIP level
• Follow processes and procedures provided by senior NOC personnel

What You Need

• Education: Bachelor\'s degree, relevant work experience, or military experience
• Experience: 1-3 years working in a network operations environment
• Knowledge: Understanding of carrier-level VoIP-based technologies; possess excellent technical problem-solving skills and attention to detail
• Skills: Flexibility to work additional shifts where required; highly self-motivated with a drive to overcome challenging problems and identify opportunities for process improvement; ability to prioritize work while multi-tasking; ability to work independently and take ownership of issues with limited supervision; excellent written and oral communication

Bonus Points

• Experience: 2- or 4-year technical degree or experience working in a technical environment
• Technical industry certifications is a plus
• Technical troubleshooting experience

The Whole Person Promise

At Bandwidth, we’re proud of our corporate culture rooted in the “Whole Person Promise.” We offer meaningful work and a full life with a work environment geared toward enriching body, mind, and spirit. We provide:

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses
• Four weeks of PTO for new hires
• PTO embargo policy to protect your time off
• Additional PTO earned through volunteer hours and Bandwidth challenges
• “Mahalo moments” time off for major life events (gradutations, buying a first home, getting married, anniversaries every five years, birth of a grandchild)
• 90-Minute Workout Lunches and access to a nutritionist

How to Apply

Are you excited about the position and its responsibilities? If you feel you can help us achieve the mission, apply now. You won’t want to miss the opportunity to be part of the BAND.