VELVETECH LLC is hiring: Middle VoIP Engineer - Careers - Velvetech in Phoenix

Velvetech is an American global software development company headquartered in Miami, FL, and with an office in Chicago, IL. Velvetech has its developers strategically distributed in 10+ global technical job markets to deliver the best in class software engineering and exceptional client services.

We have 20+ years of experience in software and hardware development for clients all around the world, especially for US clients. As an official Microsoft Gold Partner, our company is listed in the top 5 software development companies in Illinois, USA.

US clients are leading trading and financial organizations, insurance companies, large healthcare associations, pharmaceutical and energy companies, equipment manufacturers, hi-tech startups, etc.

Areas of expertise are consulting, development, implementation, and support of software solutions. We implement modern backend solutions that support microservices architecture with the following technologies: NET Core, Node.js, Java, SQL Server, PostgreSQL, MongoDB, Redis, RabbitMQ. For the web UI front-end development, we opt for React, or Angular, and for mobile development — Swift, Kotlin, Java.

Responsibilities

We’re developing a system for a call center that provides a full spectrum of telephony services, and also statistics for call center work control – online and real-time speech recognition, maintenance of statistics, etc. One of our projects is a kazoo-based multi-tenant PBX with CRM systems integrations, speech recognition, call queues, etc. Therefore, we are seeking an expert for implementation, maintaining and integrating current products related to SIP/VoIP, who will work fully remotely from the coziness of its home with a performance-based salary and many benefits.

• Development of the new features on Erlang
• System configuring on the basis of KAZOO, FreeSWITCH, Kamailio, malfunction analysis
• Technical support of users, consulting, maintaining documentation
• Ensure trouble-free work of PBX
• Monitoring and analyzing of events (detected on our side or reported by client)
• Participating in projects related to VoIP as a consultant

Requirements

• Experience in developing on Erlang
• HTTP (used for KAZOO configuring) and understanding of JSON format
• Knowledge and administration experience with OS Linux (CentOS/Debian)

The following experience will be considered as an advantage

• Experience with KAZOO
• Ability to tune Linux to PBX tasks
• Deep knowledge of SIP/RTP/WebRTC/STUN protocols
• Administration of IP-telephony, mainly KAZOO, FreeSWITCH, Kamailio
• Understanding of SIPp or any other tool used for testing (including load testing)
• Experience with Zabbix, VoIP monitor
• Experience in developing on Python, other programming languages will be a plus

AI related requirements

• Proficiency in AI-driven development tools such as GitHub Copilot, ChatGPT, Cursor IDE, Tabnine, or similar is required
• Strong prompt engineering skills to optimize the outputs of AI tools effectively
• Critical understanding of the boundaries of AI tools and the ability to apply sound judgment and critical thinking
• Utilizing artificial intelligence to debug, refine code quality, and improve documentation for enhanced productivity and workflow reliability

Our team

We are a friendly team of 170+ professionals where everyone is able to achieve high results and grows professionally not only due to their own knowledge and skills but also with the support of colleagues. Values that we highly appreciate are high performance, responsibility, respect, and loyalty.

You have a chance to become a part of a friendly and professional team that creates robust software solutions to deliver maximum value to our international clients.

Valetetch is an equal opportunities employer and welcomes applications from diverse candidates.