North Memorial Health is hiring: Security Dispatcher in Minneapolis

Join to apply for the Security Dispatcher role at North Memorial Health

Why North Memorial Health?

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team.

About This Position

The Security Dispatcher in the Safety and Security Department answers calls for service, deploys security resources in an effective and efficient manner, utilizes Computer Aided Dispatch (CAD) to record and monitor security resources, and monitors all safety and security systems.

Requirements

Education

• High school graduate or equivalent (GED).
• Post-secondary education preferred.

• 1 year experience as a Dispatcher in an EMS, Air Medical, Police, Fire, or Security Communications Center

• 2+ years of experience working in a medical setting with emphasis on incoming multi-line phones and triaging of calls

• 2+ years of experience working customer service with emphasis on multi-line phones and triaging of calls
• Requires the ability to multi-task, problem solve, make effective decisions under pressure, work independently and in a team atmosphere.
• Requires the ability to work effectively with other hospital staff, public service agencies, peers, co-workers and the general public.
• Requires the ability to type 25 wpm.
• Basic computer skills with ability to enter data on security activity in a timely and efficient manner.